Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Merwin's Wharf is a distinguished dining establishment known for its commitment to offering patrons an exceptional dining environment highlighted by quality service, a welcoming atmosphere, and a focus on guest satisfaction. Nestled in a scenic and popular location, the restaurant has established itself as a beloved destination for locals and visitors alike, offering a diverse menu that caters to a variety of tastes and preferences. The venue features a notable party room, Lock 44, which is often used for private events and special gatherings, enhancing its appeal as a versatile hospitality provider. As a restaurant that prides itself on its... Show More
Job Requirements
- Bachelor's degree in restaurant management, hospitality, or related field
- Two years of experience in food service, customer service, or management
- Valid driver's license under the laws of the State of Ohio
- Ability to develop and maintain effective working relationships with stakeholders
- Ability to speak and write clearly, concisely, and persuasively using correct grammar, spelling, and punctuation
- Ability to perform work with a high degree of accuracy and organization
- Management skills and strong business acumen, including problem solving, vision, ability to manage multiple programs and meet deadlines, collaboration, leadership, decision making and ability to analyze diverse facts and develop clear and concise reports and recommendations
- Ability to work cooperatively with others
- Proficiency in software programs including all Microsoft Office programs
- Mature professional attitude and considerable discretion, including ability to manage confidential information
- Ability to perform with considerable independence and initiative
Job Qualifications
- Bachelor's degree in restaurant management, hospitality, or related field
- Two years of experience in food service, customer service, or management
- Valid driver's license under the laws of the State of Ohio
- Ability to develop and maintain effective working relationships with stakeholders
- Excellent communication skills with the ability to speak and write clearly and persuasively
- Strong organizational skills and ability to perform work with high accuracy
- Demonstrated management skills and business acumen including problem solving, leadership, decision making, and collaboration
- Proficiency in Microsoft Office programs
- Mature professional attitude and discretion in managing confidential information
- Ability to work independently and take initiative
- Ability to work cooperatively with others
Job Duties
- Interviews, trains, schedules, and supervises servers, hostesses, and bussers
- Provides coaching, direction, and support to ensure consistent, high-quality service
- Monitors performance, maintains records, and manages daily staffing needs
- Fosters a safe, positive, and professional working environment
- Engages with guests to ensure satisfaction and addresses questions or concerns
- Promotes events and builds guest loyalty through excellent service and positive interactions
- Assists with expo, running food, bussing tables, and seating guests as needed
- Ensures team members are following procedures, completing tasks, and maintaining cleanliness and professionalism
- Completes daily reporting, cash-outs, deposits, and invoice processing
- Maintains the POS system with menu and employee updates
- Supports the General Manager with operational duties and decision-making
- Helps plan and coordinate private events and parties, including menus, staffing, and logistics for the Lock 44 party room and restaurant space
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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