Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Discounted Hilton hotel rates
401(k) program with company match
Employee Stock Purchase Program
paid time off program
Paid sick time
Tuition Reimbursement
recognition programs
Learning and career advancement opportunities
Job Description
Elara, a Hilton Grand Vacations, is a premier resort situated in the heart of the entertainment capital of the world. With 1,200 guest rooms and suites ranging from studios to four-bedroom configurations, Elara offers an extraordinary hospitality environment that blends luxurious accommodations with impeccable service and world-class amenities. As part of the Hilton Grand Vacations family, Elara benefits from over three decades of expertise in timeshare ownership, catering to more than 725,000 travel enthusiasts globally. The resort prides itself on providing exceptional vacation experiences that combine comfort, convenience, and unparalleled service.
Elara is currently seeking a dedicated and experienced House... Show More
Elara is currently seeking a dedicated and experienced House... Show More
Job Requirements
- High school diploma
- minimum of 3 years of housekeeping work experience
- previous customer service experience required
- must be able to work any day of the week, any shift including weekends and holidays
- computer experience required
Job Qualifications
- High school diploma
- minimum of 3 years of housekeeping work experience
- previous customer service experience required
- ability to work any day of the week, any shift including weekends and holidays
- computer experience required
- 2 years of supervisory and management experience preferred
- previous experience working in a luxury resort setting preferred
- bi-lingual in Spanish language a plus
- computer experience using programs such as MS Word, Excel and Internet preferred
Job Duties
- Routinely inspect units and common areas to align with departmental standards
- monitors guest's requests and complaints, resolving issues and coordinating efforts with other departments as vital to provide excellent service
- assists in ensuring that an accurate inventory of linens and supplies are maintained
- monitors all laundry operations and assists with the carpet and floor maintenance program
- ensures all department assets, equipment, supplies and storage are accurately locked and secured
- assists with hiring, supervising and training of all staff under the direction of the Housekeeping Department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc
- may investigate accidents and initiate accident reports recommending appropriate corrective action
- assists on all guest activities as required by management
- may be required to do other duties and special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: