Floor Host

Goodyear, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Located in Waddell, Arizona, the DDC at White Tanks at San Lucy is part of the thriving Tohono O'odham Gaming Enterprises (TOGE) network. TOGE is a distinguished entity known for offering exceptional casino gaming and hospitality experiences. With a strong emphasis on delivering outstanding guest service and guest satisfaction, TOGE operates various gaming and entertainment venues that cater to a diverse clientele seeking exciting and unforgettable experiences. The property is not only committed to recreational gaming but also fosters a vibrant community engagement through events, promotions, and outreach efforts that bring guests together in a dynamic and welcoming environment.
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Job Requirements

High school diploma or GED
two years of experience in casino marketing, players club, table games or slots
must be 18 years of age or older
no felony, theft or stealing convictions
must be able to pass pre-employment drug and alcohol screen
must pass background investigation
must obtain and maintain gaming license
ability to demonstrate strong knowledge of slot games and table game operations
ability to identify and cultivate new casino guests
ability to develop return visit guest base
ability to establish and expand player database
ability to communicate effectively with managers
ability to make judgment calls and decisions
ability to resolve complaints
ability to write reports and business correspondence
ability to communicate, read and write in English
ability to demonstrate outstanding guest service
ability to apply mathematical skills
ability to interpret instructions
ability to travel
superior organizational skills
ability to manage physical environment
knowledge of casino player tracking systems
knowledge of reinvestment practices
knowledge of cash handling
knowledge of business English, spelling, grammar, punctuation and arithmetic
knowledge of public relations, promotions and marketing
proficiency with computers and office software
ability to adjust work schedule for special events

Job Qualifications

High school diploma or GED
two years of experience in casino marketing, players club, table games or slots
ability to demonstrate strong understanding of slot games and table game operations
ability to identify and cultivate new casino guests
ability to develop a strong return visit guest base
ability to establish and expand player database
ability to communicate effectively with department managers
ability to make good judgment calls and decisions
ability to resolve guest complaints
ability to write reports and correspondence
ability to communicate in English
ability to demonstrate outstanding guest service
ability to apply mathematical skills
ability to interpret written and oral instructions
ability to travel
superior organizational skills
ability to manage physical environment and guests
knowledge of casino player tracking or gaming systems
knowledge of casino reinvestment practices and player tracking systems
knowledge of cash handling
knowledge of business English, spelling, grammar and punctuation
knowledge of public relations, promotions, and marketing principles
proficient with computers and office machines including Word, Excel, Access and PowerPoint
ability to adjust work schedule for special events

Job Duties

Tracks, analyzes and manages win and losses to determine comp-worth and reinvestment values
develops player relationships to minimize player defection
generates and analyzes player evaluation reports and maintains player profiles
assists casino staff to foster a cooperative work environment
enrolls new premium guests into the player tracking system
provides hospitality arrangements and complimentary items including food, lodging, retail, and event tickets
creates and analyzes player profitability and benchmark reports
addresses and facilitates challenging guest interactions and escalates disputes
circulates the casino floor to interact and communicate with guests
develops and maintains a detailed player list to build guest loyalty
prepares reports documenting guest interactions
maintains knowledge of property and community promotions and events
promotes casino events, activities and promotions
follows casino and departmental policies
acts as a liaison between guests, management, and vendors
provides feedback to management on budget and policies
tracks guest play and manages contact with mid to high end guests
exhibits superior judgment and decision making
justifies complimentary amenities extended to guests
greets groups and assists with Player's Club enrollment
contributes to team efforts
assists with casino functions and promotions
performs other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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