Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
Time Out Market Boston is part of the globally renowned Time Out Group, a leading media and hospitality company that curates exceptional cultural and culinary experiences in some of the world's greatest cities. As a division of Time Out that focuses on bringing food and cultural attractions to life, Time Out Market dedicates itself to assembling the best of the city's chefs, drinks, and cultural experiences under one roof. Time Out Market Boston is one of the flagship venues in this expanding portfolio, joining other major cities such as Lisbon, New York, Montreal, Chicago, Dubai, Cape Town, and Porto. The... Show More
Job Requirements
- Minimum two to three years of experience in restaurant operations
- Expertise in food, beverage and guest service management
- Proficiency in Microsoft Office, Mac OSX and POS systems
- Strong problem-solving and communication skills
- Ability to maintain confidentiality and professionalism
- Ability to work under pressure and manage multiple tasks
- Physical capability to handle lifting up to 50lbs
- Availability for flexible work hours including opening and closing shifts
Job Qualifications
- Minimum two to three years of restaurant operations experience
- Expert knowledge of restaurant operations including food, beverage, service techniques and guest interaction
- Proficient in Microsoft Office, Mac OSX and POS systems
- Strong problem-solving skills
- Ability to lead by example and act professionally
- Effective verbal and written communication skills
- Ability to maintain confidentiality
- Ability to write reports, business correspondence and procedure manuals
- Positive attitude and open mindset
- Empathetic listening and respectful behavior
- Maintain personal integrity and composure
- Team player with organizational skills
- Ability to handle fast-paced and stressful environment
- Ability to work under pressure and meet deadlines
- Physical ability to push and lift up to 50lbs
Job Duties
- Maintain the highest standards of food and beverage quality, guest service, cost control and consistency
- Focus on succession management, training and development of all Market employees
- Delegate responsibility to the management team and enforce policies consistently
- Oversee and participate in hiring, training, supervision, coaching, counseling and evaluation of market team members
- Work closely with General Manager, Public Relations and Marketing to maximize recognition and covers
- Protect and enhance market assets through maintenance, security, housekeeping and capital budgeting
- Process weekly schedules and payroll for hourly staff
- Conduct pre-shift meetings and assist team members
- Develop and implement operating standards, policies and procedures
- Assign and instruct employees in their work, observe performance and encourage improvement
- Operate with an open-door policy, listen and respond to team requests
- Maintain proper inventory levels and enforce strict inventory controls
- Make decisions based on experience and good judgment
- Interact with all department personnel, market and vendor staff
- Ensure staff dress and grooming standards
- Develop cost saving and profit enhancement measures
- Maintain professional relations with vendors
- Create and execute action plans for areas needing improvement
- Maximize restaurant profitability and monitor financial controls
- Monitor labor costs and budget adherence
- Monitor guest satisfaction including on social media
- Ensure compliance with health, safety and sanitation requirements
- Participate in budget development
- Participate in community and corporate social responsibility events
- Maintain professional appearance
- Open and/or close Market as scheduled
- Follow cash handling procedures
- Maintain confidentiality
- Assist management as needed
- Engage with guests to ensure satisfaction
- Focus on day-to-day operations, guest engagement and staff supervision
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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