Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Childcare discount
Free transportation
Free Meals
Employee Discounts
Job Description
The Coeur d'Alene Casino Resort Hotel, located in Worley, Idaho, is a prominent and dynamic entertainment and hospitality establishment. Known for its vibrant casino floor, luxurious hotel accommodations, and diverse dining and entertainment options, it caters to a wide range of guests seeking thrilling gaming experiences and top-notch service. As a full-service resort, the property prides itself on delivering exceptional customer experiences and fostering a welcoming, inclusive atmosphere. The resort incorporates elements of Native American culture and heritage, aligning with its status as a tribal enterprise, which enhances its unique appeal and community connection. With a commitment to employee well-being,... Show More
Job Requirements
- high school diploma or equivalent
- must be 19 years old or older
- previous customer service experience required
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
- must pass in house certifications before liquor services can commence
- able to work graveyard shift
- must have effective communication skills
- capable of multitasking in a fast-paced environment
- able to handle conflict and customer complaints professionally
Job Qualifications
- must be 19 years old or older
- previous customer service experience required
- must pass in house certifications before liquor services can commence
- two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests
- cashiering skills preferred
- knowledge of various aspects of bartending required
- must be able guide, coach, and work well with a team
- must be skilled at managing conflict and influencing outcomes
- must be adept at multi-tasking
- excellent verbal communication skills required
- excellent written communication skills preferred
- presentation and organizational skills preferred
- must be able to follow detailed instructions precisely
- should understand the theory of progressive discipline
Job Duties
- ID all customers that appear under 30 years old
- work quickly and efficiently to serve and navigate the gaming floor
- carry a radio with a headset used to communicate with gaming floor staff
- retrieve drink orders from customers and place them in the POS system for the bartender to prepare
- monitor customers and discontinue service when they appear to be intoxicated
- secure alcohol during non-operational hours in accordance with state law
- handle customer complaints in an appropriate manner
- clean up after customers leave your work area
- suggest higher cost products to produce higher ticket averages
- other projects and duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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