Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Sundays Off
No late shifts
flexible schedules
Job Description
InTown Suites is a well-established hotel company that prides itself on offering unmatched value and memorable experiences to its guests. The company is committed to prioritizing the small gestures that make a big difference in guest satisfaction, and this philosophy starts with their dedicated staff. InTown Suites operates a portfolio of hotel properties known for their friendly and inclusive culture, where team members work hard to ensure that every guest feels welcome and well cared for. The organization emphasizes a supportive workplace environment and actively offers competitive health benefits and career growth opportunities to its employees. As part of its... Show More
Job Requirements
- High school diploma or equivalent
- ability to work long hours as business demands
- proficiency in computer operating systems
- strong communication skills
- ability to perform math calculations related to hotel operations
- ability to manage stressful situations effectively
- valid driver’s license and proof of insurance for local travel
- physical ability to stand for eight-hour shifts and lift up to 25 pounds
- willingness to adhere to safety and security standards
- ability to maintain cleanliness and organization
- willingness to perform administrative duties
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training, or experience providing required knowledge, skills, and abilities
- ability to read, understand, and interpret reports and hotel information
- ability to read, speak, and write effectively to interact with guests and staff
- sufficient mathematical skills for calculating room revenue, average rate, occupancy percentage, and cash balancing
- thorough knowledge of front office operations, service standards, guest relations, and upselling techniques
- ability to communicate clearly and concisely
- flexibility to work long hours and manage multiple activities
- effective judgment and problem-solving skills for guest and operational issues
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating systems
- be available at all times to deal with guest issues professionally
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance with safety and security standards
- report to Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection concerns
- notify General Manager immediately of any safety and security violations
- keep desk and office areas clean and neat
- handle administrative duties as assigned
- ensure property is clean and free of trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: