Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $13.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedules
Sundays Off
No late shifts
Job Description
InTown Suites is a well-established hospitality company known for providing comfortable, affordable extended stay accommodations across various locations. The company focuses on delivering outstanding value and memorable guest experiences through attentive service and attention to detail. Emphasizing a staff-centric culture, InTown Suites believes that small gestures create a big difference in the guest experience, fostering an inclusive, hardworking team environment with opportunities for career growth. With competitive health benefits and a commitment to diversity and inclusion, InTown Suites aims to create a friendly and supportive workplace that empowers its employees to thrive.
The Guest Services Representative role at InT... Show More
The Guest Services Representative role at InT... Show More
Job Requirements
- High school diploma or equivalent
- ability to read, write, and communicate effectively
- proficiency in computer operating systems
- ability to stand for eight-hour shifts
- ability to lift and/or move up to 25 pounds occasionally
- valid driver’s license and proof of insurance for travel requirements
- availability to work flexible schedules
- ability to manage stressful situations professionally
- good mathematical skills
- excellent communication skills
- previous hospitality experience preferred
Job Qualifications
- Previous hospitality experience preferred but not required
- any combination of education and experience equivalent to high school diploma
- any other combination of education, training or experience that provides the required knowledge, skills and abilities
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- ability to read, speak, write in an efficient manner in order to interact with guests and staff
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
- ability to compose and express thoughts in a clear and concise way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- Represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- ensure reservations are taken correctly and courteously
- be proficient in computer operating system
- be available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- supervise property staff as needed
- ensure compliance of safety and security standards
- report to the Regional Operations Manager in General Manager absence
- responsible for bank deposits in General Manager absence
- identify and follow up on life/safety issues and inspection issues
- notify General Manager or equivalent immediately of any safety and/or security violations of policy
- leave all desk and office areas in a clean and neat manner
- handle administrative duties as assigned
- take responsibility for ensuring that property is always clean and free of any trash and debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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