Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $71,700.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Mileage reimbursement
Career growth opportunities
Weekly Payroll
Sundays Off
Job Description
InTown Suites is a reputed hospitality company specializing in extended stay hotels that provide affordable and comfortable accommodations for business travelers, families on vacation, and individuals seeking long-term stays. Known for its commitment to quality service and customer satisfaction, InTown Suites operates multiple properties in various markets, ensuring guests enjoy a hassle-free and welcoming environment. The company emphasizes the importance of staff development, operational excellence, and guest experience, making it a preferred choice among travelers needing flexible lodging solutions. The corporate culture at InTown Suites focuses on teamwork, continuous learning, and career growth, fostering an engaging and supportive workplace for... Show More
Job Requirements
- Minimum 3 years of management and supervisory experience
- High school diploma or equivalent combination of education and experience
- Possess a valid driver’s license, current auto insurance, and a functioning automobile
- Ability to communicate effectively in English
- Proficiency in reading and interpreting various reports and hotel information
- Mathematical skills to handle forecasts, revenue, occupancy and labor costs
- General computer proficiency and knowledge of front desk operations
- Knowledge of service standards, guest relations and upselling
- Ability to clearly express thoughts and maintain effective communication
- Flexibility to work long hours and manage stress
- Ability to multitask and organize work effectively
- Good judgment and problem solving skills
- Knowledge of sales and local market competitive landscape
Job Qualifications
- Minimum 3 years’ experience in management and supervisory experience
- High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
- Possess a valid driver’s license, current auto insurance, and a functioning automobile
- Ability to read, speak, write and understand the English language
- Ability to read, understand, and interpret reports and internal hotel information
- Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs
- General computer proficiency and thorough knowledge of Front Office/Front Desk management
- Thorough knowledge of related department operations including service standards, guest relations, and up selling techniques
- Ability to compose and express thoughts clearly
- Ability and flexibility to work long hours and manage multiple activities
- Ability to make effective judgment on all facets of front office operations and staff
- Salesmanship and knowledge of the local competitive landscape
Job Duties
- Operates properties in the absence of a General Manager as needed
- Follows General Manager Daily Flow when acting as a General Manager
- Develop expertise on computer operating system
- Assists in recruitment of General Managers and other property staff
- Training, development and support of property staff
- Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager
- Ensure and provide excellent guest service
- Identify and manage repair and maintenance issues
- Identify and follow up on life/safety issues and inspection issues
- Notify Regional Operations Manager immediately of any safety, security and/or violations of policy
- Notify Regional Operations Manager of any guest concerns
- Monitor competitors in markets as directed by the Regional Operations Manager
- Helps meet budgets through effective cost and inventory control
- Helps properties maximize financial performance
- Travel and/or overnight stay will be required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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