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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Disability insurance
Mileage reimbursement
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
InTown Suites is a renowned hotel company known for providing comfortable and affordable extended stay accommodations designed to meet the needs of business travelers, families, and individuals seeking convenience and quality. With multiple properties across various markets, InTown Suites has built a reputation for delivering exceptional guest service, maintaining well-kept facilities, and fostering a welcoming atmosphere at each of its hotel locations. The company prioritizes customer satisfaction, operational excellence, and staff development to ensure an outstanding hospitality experience for its guests. As a dynamic and growing organization within the hospitality industry, InTown Suites offers numerous opportunities for career advancement and... Show More
Job Requirements
- Minimum 3 years’ experience in management and supervisory experience is required
- high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
- possess a valid driver’s license
- possess current auto insurance
- possess a functioning automobile
- ability to read, speak, write and understand English
- ability to read, understand and interpret reports and internal hotel information
- sufficient mathematical skills for forecasts and reports
- general computer proficiency
- thorough knowledge of front office/front desk management
- thorough knowledge of related department operations including service standards, guest relations, and up selling techniques
- ability to compose and express thoughts clearly
- ability and flexibility to work long hours regularly
- ability to manage multiple activities in stressful situations
- ability to make effective judgments on front office operations and staff
- ability to solve guest and operational problems
- salesmanship
- knowledge of local competitive landscape
Job Qualifications
- Minimum 3 years’ experience in management and supervisory experience is required
- high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
- possess a valid driver’s license, current auto insurance, and a functioning automobile
- ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
- ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
- sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
- possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
- possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
- ability to compose and express thoughts in a clear and understandable way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- salesmanship and knowledge of the local competitive landscape
Job Duties
- Operates properties in the absence of a General Manager as needed
- follows General Manager daily flow when acting as a General Manager
- develops expertise on computer operating system
- assists in recruitment of General Managers and other property staff
- trains, develops and supports property staff
- drives sales through sales calls and other local marketing at the direction of the Regional Operations Manager
- ensures and provides excellent guest service
- identifies and manages repair and maintenance issues
- identifies and follows up on life/safety issues and inspection issues
- notifies Regional Operations Manager immediately of any safety, security and/or violations of policy
- notifies Regional Operations Manager of any guest concerns
- monitors competitors in markets as directed by the Regional Operations Manager
- helps meet budgets through effective cost and inventory control
- helps properties maximize financial performance
- travel and/or overnight stay will be required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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