Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Career Development
Job Description
Federal Express Corporation, commonly known as FedEx, is a multinational courier delivery services company renowned for its pioneering overnight shipping service, pioneering real-time tracking and tracing technology, and its comprehensive worldwide express shipping network. As a global leader in logistics, FedEx offers a broad portfolio of transportation, e-commerce, and business services supporting customers and businesses around the world. With a commitment to excellence, innovation, and customer satisfaction, FedEx operates a sophisticated and efficient system to move goods swiftly and reliably.
This particular role focuses on managing flight services within FedEx's complex logistics operations, specifically the booking, revising, and cancel... Show More
This particular role focuses on managing flight services within FedEx's complex logistics operations, specifically the booking, revising, and cancel... Show More
Job Requirements
- Associates degree or equivalent
- Five years experience in a customer service environment resolving problems, processing information, and answering inquiries by telephone
- Ability to work various shifts, including rotating shifts, weekends and holidays
- Good communication, organizational, oral and written skills
- Strong interpersonal skills
- Experience with Microsoft Office software
Job Qualifications
- Associates degree or equivalent
- Five years experience in a customer service environment resolving problems, processing information, and answering inquiries by telephone
- Good communication, organizational, oral and written skills
- Strong interpersonal skills
- Experience and ability to use Microsoft Office software
Job Duties
- Work directly with established contracted vendors, CTS, CRS, and crewmembers to ensure booking confirmations and cancellations
- Research and book non-contract vendors when contract vendors are unavailable
- Identify cost-saving opportunities to cancel and reuse rooms as appropriate
- Interpret, implement, and comply with appropriate sections of the pilot’s collective bargaining agreement
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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