Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $52,450.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
short-term disability
long-term disability
voluntary life insurance
401(k) savings plan
Paid sick leave
vested vacation hours
Non-revenue travel privileges
leaves of absence
Retention bonus
Job Description
Contour Airlines is a reputable and long-established aviation services company that prides itself on a wide range of capabilities within the airline industry. With a strong commitment to integrity and safety, Contour Airlines operates under core values that influence every business decision and action taken by the company. The organization is known for its customer-centric approach, where team members embody an attitude of excellence and strive to meet and exceed customer expectations consistently. Contour Airlines values unity and teamwork, fostering a collaborative environment to achieve shared ambitious goals, ensuring all employees work together seamlessly to deliver exceptional service.
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Job Requirements
- High school diploma or equivalent
- must be able to meet FAA safety standards
- ability to lift and carry luggage
- must be willing to work variable schedules including nights, weekends, and holidays
- must be able to sit for extended periods in jump seat with seatbelt and shoulder harness fastened
- must be able to work away from home for extended periods
- must be able to maintain professional appearance
- ability to communicate clearly both verbally and in writing
- must pass background check and drug screening
- ability to provide emergency medical assistance
- physical ability to perform tasks requiring frequent walking, bending, reaching, and handling heavy beverage/food carts
- willingness to comply with safety procedures and instructions from flight deck
- flexibility to adjust to rotating schedules
Job Qualifications
- High school diploma or equivalent
- previous cabin crew or customer service experience preferred
- strong interpersonal and communication skills
- ability to remain calm and professional under pressure
- knowledge of Federal Aviation Administration regulations and safety procedures
- ability to lift baggage and reach overhead bins
- flexibility to work varying schedules including nights, weekends, and holidays
- capability to work both independently and in a team environment
- basic first aid and CPR certification or willingness to obtain
- ability to complete required documentation and reports accurately
- commitment to excellent customer service
- physical ability to perform duties including frequent walking, bending, reaching, and pushing or pulling carts
Job Duties
- Perform required work duties in an aircraft environment
- perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations
- use all galley/cabin service equipment and in-flight entertainment system unsupervised
- work both independently and as part of a team to accomplish work tasks
- actively seek to ensure the safety and comfort of customers
- provide exemplary customer service to satisfy and exceed customer expectations
- assist lifting and stowing luggage including baggage and garments into overhead bins or other storage areas
- attend to individuals needing assistance such as unaccompanied minors, individuals with a disability and the elderly
- prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
- maintain professional appearance
- project and maintain a positive attitude and composure at all times
- be dependable and committed to completing work assignments
- manage time to complete required work assignments and ensure overall punctuality
- perceive, understand, and respond to written and oral communications and warnings
- communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies
- adjust to a rotating schedule with variable days off, variable hours that could include up to a 16 hour duty day
- willing to work nights, weekends, and holidays and be away from home sometimes for weeks
- sit in an assigned jump seat with seatbelt and shoulder harness fastened
- retrieve and store items in the overhead bins which can be as high 67 inches from the floor
- experience exposure to peanuts, pets, and other allergens
- perform frequent walking, bending to ankle level, and reaching above shoulder level and inside overhead bins to retrieve or store items
- maintain the appearance of the aircrafts cabin, galley and lavatory
- restock the galley
- practice safety conscious behaviors in all operational processes and procedures
- comply with other tasks assigned by management or the Pilot-in-Command
- respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures
- guide or direct passengers during emergency situations such as evacuations
- provide emergency medical assistance such as performing CPR and basic first aid
- ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures
- effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others
- open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling
- restock the galley following established procedures
- order and pick up requested catering items for a passenger
- check expiration dates on food items and drinks
- ensure that food items are not left on the aircraft once passengers have deplaned
- notify Inflight Services Leadership when inventory stock is running low
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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