Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Range $46.15 - $72.21
Work Schedule
Rotating Shifts
Benefits
401(k) Plan
stock purchase plan
Employee Discounts
Commuter Benefits
Employee assistance program
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
Paid sick leave
Paid holidays
Job Description
Marriott International is the world’s largest hotel company, recognized globally for its commitment to excellence, exceptional customer experience, and vast portfolio of leading hospitality brands. With more hotels, more brands, and unparalleled opportunities for professional growth, Marriott is a place where employees can truly belong to an inclusive, innovative, and diverse global team. The company prides itself on fostering a collaborative and dynamic environment where associates are empowered to deliver their best work, advance their careers, and become the best versions of themselves. Marriott HQ, located at Bethesda, Maryland, operates with a hybrid work environment, balancing in-office interactions with flexible... Show More
Job Requirements
- Four-year degree preferred from an accredited university in business, information systems, or equivalent combination of education and experience
- Two or more years of relevant professional experience in lodging, consulting, or communications related discipline
- Prior hotel or market experience and knowledge of Marriott lodging systems or business processes preferred
- Ability to manage multiple priorities in a 24/7 support environment including cutover readiness and real-time issue resolution
- Strong familiarity with Microsoft 365, ServiceNow, Power BI, Smartsheet, and Monday.com
- Excellent project management skills
- Ability to effectively persuade and motivate stakeholders and team members
- Proven ability to drive compliance and governance
- Strong presentation, facilitation and stakeholder communication skills
Job Qualifications
- Four-year degree preferred in business, information systems, or equivalent experience
- Two or more years of relevant professional experience in lodging, consulting, or communications
- Prior hotel or market experience and knowledge of Marriott systems preferred
- Strong familiarity with Microsoft 365, ServiceNow, Power BI, Smartsheet, and Monday.com
- Excellent project management skills with ability to manage multiple projects concurrently
- Ability to persuade and motivate stakeholders and teams
- Proven ability to drive compliance and governance across distributed teams
- Strong presentation, facilitation, and stakeholder communication skills
Job Duties
- Manage a 24/7 command center during cutover events
- Call properties falling behind on required tasks
- Coordinate and set up Microsoft Teams meetings as ‘Resolution Rooms’
- Track resolution room activity and monitor resolution progress
- Provide regular status reporting on incidents
- Assist Deployment team with channel communications and incident research
- Support and escalate property issues to ensure timely resolution
- Monitor incident compliance and communicate with teams to source missing information
- Properly flag incidents as “showstopper” or “non-showstopper”
- Resolve ServiceNow integration issues related to third-party vendors
- Generate and distribute incident and intelligence reports
- Manage action items identified through reporting
- Schedule and conduct meetings for aging incidents
- Perform ServiceNow hygiene and maintenance activities
- Maintain team readiness for escalations and urgent support requests
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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