Fleet Breakdown Coordinator | Roadside Repair & Vendor Coordination | Richmond, VA
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $65,000.00
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Career development opportunities
Job Description
Sweetie Boy Transportation, established in 2010, is a full-service automobile transportation and logistics company based in Richmond, VA. With over a decade of dedicated service in the transportation industry, Sweetie Boy Transportation specializes in the safe and efficient movement of vehicles via their extensive car hauler fleet. The company prides itself on fostering a growth-oriented and safety-first culture that values clear communication, respect, and operational excellence. Sweetie Boy Transportation has built its reputation by maintaining high standards for vehicle safety and regulatory compliance, ensuring the seamless logistics and transportation of automobiles across various routes. Working at Sweetie Boy means joining... Show More
Job Requirements
- strong working knowledge of semi-truck and trailer systems
- experience in fleet maintenance breakdown coordination heavy-duty repair or similar work
- ability to diagnose mechanical problems under pressure and make good calls quickly
- strong communication skills with drivers vendors and internal ops
- highly organized with strong documentation habits
- familiarity with DOT regulations and fleet compliance requirements
- comfort using maintenance software/dispatch tools
Job Qualifications
- strong working knowledge of semi-truck and trailer systems including engine transmission brakes electrical and emissions
- experience in fleet maintenance breakdown coordination heavy-duty repair or similar work
- ability to diagnose mechanical problems under pressure and make good calls quickly
- strong communication skills with drivers vendors and internal ops
- highly organized with strong documentation habits involving costs downtime and repair details
- familiarity with DOT regulations and fleet compliance requirements
- comfort using maintenance software and dispatch tools
- 3+ years in commercial transportation fleet maintenance or heavy-duty repair environments preferred
- hands-on diesel mechanic experience or maintenance supervisor exposure preferred
- experience coordinating roadside assistance/emergency repairs for a fleet preferred
Job Duties
- manage fleet breakdown incidents including roadside repairs towing and emergency service coordination
- diagnose mechanical issues remotely and recommend appropriate repair actions
- coordinate with drivers in-house technicians and external repair vendors to resolve issues quickly
- maintain detailed records of breakdowns repairs parts/services costs and vehicle downtime
- ensure repairs and processes align with DOT regulations and company safety standards
- negotiate repair costs when appropriate and manage relationships with repair shops towing providers and service vendors
- identify recurring issues and communicate trends/recommendations to reduce future downtime
- provide technical guidance to drivers for minor troubleshooting and safety procedures
- participate in after-hours/on-call breakdown support as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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