Flagship General Manager

Greensboro, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $50,000.00 - $70,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

401(k) matching

Bonus based on performance

competitive salary

Dental Insurance

Employee Discounts

Health Insurance

Opportunity for advancement

Paid Time Off

Training and Development

Vision Insurance

Job Description

FGG Spa, LLC is a growth-focused franchisee operating the Hand and Stone Massage and Facial Spa brand, currently managing over 60 locations across eight states including New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. As a family-owned business, FGG Spa, LLC combines the benefits of a larger corporate organization with the personal, people-first approach characteristic of a family-operated company. At the core of their operations is a dedication to providing exceptional customer experiences and fostering a positive company culture that values its employees and clients alike. Their team-oriented environment encourages professional growth and development, making them a... Show More

Job Requirements

Proven passion for communicating with people
Capability to work flexible hours including nights, weekends and holidays
Ability to occasionally travel for training sessions, conferences, and meetings
Excellent verbal and written communication skills
A fast learner with a positive attitude
Comfortable in a fast-paced, high-volume environment
Computer proficiency
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills including attention to detail and multitasking
Critical thinking skills including customer conflict resolution

Job Qualifications

3 to 5 years of leadership experience
Proven success driving performance and sales results
Exceptional communication skills
Passion for building a positive culture
Prior spa industry experience or membership-driven sales experience is a plus
Strong organizational skills including attention to detail and multitasking
Ability to coach and develop team members
Computer proficiency and knowledge of retail/appointment booking systems is a plus

Job Duties

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Communicate with Service Provider team and maximize appointment book
Find opportunities for grassroots marketing and local community connections
Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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