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Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $95,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Camping World is a leading retailer and service provider in the recreational vehicle (RV) industry, dedicated to enriching the outdoor lifestyles of its customers. Established as a premier destination for RV sales, service, parts, and accessories, Camping World operates numerous service centers and dealerships across the country. The company prides itself on delivering exceptional customer experiences, fostering community, and supporting travelers who enjoy RVing and outdoor recreational activities. Known for its comprehensive product offerings and top-tier service, Camping World continually expands its footprint and enhances its operational capabilities to meet growing customer demand.
The Fixed Operations Director role at ... Show More
The Fixed Operations Director role at ... Show More
Job Requirements
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry
- Proven ability to manage customer satisfaction and profitability
- Knowledge of RV systems preferred
- Strong written and verbal communication skills
- Proficiency with dealership software systems such as ADP, IDS, Reynolds & Reynolds
- Intermediate or better proficiency in MS Office applications including Word, Excel, and Outlook
- Ability to read and analyze P&L reports
- Valid driver's license
- Capability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices
- Ability to stand, stoop, crawl, and bend for prolonged periods
- Willingness to work in environments with exposure to heights and hazards related to electrical and welding equipment
- Preparedness to work in varying environmental conditions including heat, cold, humidity, noise, dust, and wetness
Job Qualifications
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license
Job Duties
- Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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