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Camping World

Fixed Operations Director

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $95,000.00 - $125,000.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Camping World is a leading retailer specializing in recreational vehicles (RVs) and related products, services, and accessories. Established with the mission to serve outdoor enthusiasts, Camping World has grown into a trusted brand recognized nationwide for its comprehensive RV and camping solutions. As part of its commitment to providing unparalleled customer service and quality products, Camping World operates numerous locations offering a wide array of services including sales, service, and parts. The company thrives on a culture of teamwork, innovation, and dedication to customer satisfaction, making it a preferred destination for RV owners and outdoor adventurers alike. With a strong... Show More

Job Requirements

  • Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
  • Knowledge of RVs and RV systems is a plus
  • Strong written and verbal communication skills
  • Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
  • Intermediate or better skills in MS Office (Word, Excel, Outlook)
  • Ability to read and analyze P&L reports
  • Valid driver’s license
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
  • Prolonged periods of standing, stooping, crawling, and bending
  • Exposure to heights and hazards related to working with electrical and welding equipment
  • Environmental conditions include heat, cold, humidity, noise, dust and wetness

Job Qualifications

  • Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
  • Knowledge of RVs and RV systems is a plus
  • Strong written and verbal communication skills
  • Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
  • Intermediate or better skills in MS Office (Word, Excel, Outlook)
  • Ability to read and analyze P&L reports
  • Valid driver’s license

Job Duties

  • Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
  • Ensure a consistently high level of internal and external customer satisfaction throughout the service department
  • Drive profitability through increased sales, gross profit, P&L management, and labor cost control
  • Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
  • Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy
  • Create and maintain strong working relationships with external vendors
  • Meet or exceed monthly budget projections
  • Maintain a safe and functional working environment

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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