Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
Employee Discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Camping World is a leading retailer specializing in recreational vehicles (RVs), accessories, and related services. Established as a prominent player in the outdoor and camping industry, Camping World has built a strong reputation for offering quality products and exceptional customer service to outdoor enthusiasts across the United States. The company operates a network of service centers and retail locations nationwide, dedicated to supporting the RV lifestyle with comprehensive solutions ranging from vehicle sales and parts to maintenance and repairs. With a commitment to enhancing the customer experience and fostering a community around outdoor adventures, Camping World continues to expand and... Show More
Job Requirements
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry
- Ability to ensure a high level of customer satisfaction and profitability
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in dealership software systems such as ADP, IDS, Reynolds & Reynolds
- Intermediate or better MS Office skills
- Ability to read and analyze P&L reports
- Valid driver's license
- Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices
- Ability to stand, stoop, crawl, and bend for prolonged periods
- Willingness to work in environments exposed to heights, electrical and welding hazards
- Ability to work in conditions involving heat, cold, humidity, noise, dust, and wetness
Job Qualifications
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license required
Job Duties
- Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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