Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
on the job training
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Camping World is a leading retailer specializing in recreational vehicles (RVs), RV accessories, and outdoor lifestyle products across the United States. Known for its commitment to adventure and exploration, Camping World provides comprehensive services and products for customers who seek to enhance their outdoor experiences. With a nationwide presence, the company offers a variety of RVs, parts, service, and expertise tailored to enthusiasts at every level. Camping World prides itself on delivering excellent customer service while maintaining a strong focus on growth and innovation in the RV industry.
In the role of Fixed Operations Director, you will be... Show More
In the role of Fixed Operations Director, you will be... Show More
Job Requirements
- High school diploma or equivalent
- Experience managing a high-volume service center in the RV, automotive, marine, or power sports industry is strongly preferred
- Strong written and verbal communication skills
- Proficiency in dealership software systems such as ADP, IDS, Reynolds & Reynolds
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license
- Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices
- Capability to endure prolonged periods of standing, stooping, crawling, and bending
- Willingness to work in environmental conditions including heat, cold, humidity, noise, dust, and wetness
- Exposure to heights and hazards related to electrical and welding equipment
Job Qualifications
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RVs and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license required
Job Duties
- Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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