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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is one of the largest and fastest-expanding fitness franchisors and operators in the United States, with more than 2,000 locations nationwide. The company is dedicated to enhancing lives by providing a top-quality fitness experience within a welcoming and judgement-free environment. Known for its unique culture and commitment to inclusivity, Planet Fitness fosters a supportive community where everyone feels they belong, regardless of fitness level or background. The brand emphasizes a positive, friendly atmosphere — termed the Judgement Free Zone® — where members can pursue their fitness goals free from intimidation or discrimination.
Joining Planet Fitness means bec... Show More
Joining Planet Fitness means bec... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to complete CPR/AED certification training provided by Planet Fitness
- Basic computer skills and proficiency
- Ability to maintain professionalism and a positive attitude
- Ability to perform physical duties including cleaning and walking facility
- Availability to work flexible hours including evenings and weekends
- Commitment to upholding safety and sanitation standards
Job Qualifications
- High school diploma or equivalent
- 6-12 months of customer service experience preferred
- Strong communication and listening skills
- Ability to motivate and inspire others with a positive attitude
- Quick learner capable of applying training effectively
- Friendly and empathetic demeanor
- Ability to work collaboratively in a team environment
Job Duties
- Welcome members and guests as they enter and exit, assisting with questions during check-in
- Promote the Judgement Free Zone® by engaging with members on the floor and supporting their fitness goals
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions including new sign-ups, billing updates, cancellations, collections, and transfers
- Conduct outreach calls and provide guided tours to prospective members
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to schedule
- Ensure restrooms are clean, stocked, sanitized, and clutter-free
- Perform facility walkthroughs to address safety, cleanliness, and policy concerns
- Report facility or maintenance issues such as broken equipment or leaks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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