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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Job Description
Planet Fitness is one of the largest and fastest-expanding fitness franchisors and operators in the United States with more than 2,000 locations nationwide. Known for its commitment to creating a welcoming and judgement-free environment, Planet Fitness offers its members a top-quality fitness experience designed to fit individuals of all fitness levels and backgrounds. The company prides itself on its strong values and positive workplace culture, making it a rewarding place to work where employees are encouraged to support community wellbeing and foster a sense of belonging. Joining Planet Fitness means becoming a part of the PF family, where the focus... Show More
Job Requirements
- 6-12 months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR/AED certification (training provided by Planet Fitness)
- Basic computer skills and proficiency
Job Qualifications
- Friendly and positive attitude with a passion for excellent service
- Strong communication, listening, and empathy skills
- Ability to motivate, inspire, and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Basic computer skills and proficiency
- Willingness to complete CPR/AED certification
- Customer service experience preferred
Job Duties
- Welcome members and guests as they enter and exit, assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor, offering assistance, and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups, billing updates, cancellations, collections, and transfers
- Conduct outreach calls and provide tours to prospective members, helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to established schedules
- Ensure restrooms are clean, stocked, sanitized, and free of clutter
- Perform walkthroughs of the facility to promptly address safety, cleanliness, and policy concerns
- Report facility or maintenance issues such as broken equipment, leaks, or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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