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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
Job Description
Planet Fitness is a renowned fitness franchisor and operator with over 2,000 locations across the United States. As one of the largest and fastest-growing fitness chains in the country, Planet Fitness is committed to creating an inclusive and welcoming environment known as the "Judgement Free Zone" where everyone from beginners to seasoned athletes can feel comfortable and supported in their fitness journey. The company values a positive culture built on community wellbeing, mutual respect, and support among team members and members alike. This commitment extends to ensuring a safe, clean, and encouraging space for all who walk through their doors.
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Job Requirements
- Must be 18 years of age or older
- Willingness to complete CPR/AED Certification (training provided by Planet Fitness)
- Basic computer skills and proficiency
Job Qualifications
- 6-12 months of customer service experience preferred
- Friendly and positive attitude with a passion for excellent service
- Strong communication, listening, and empathy skills
- Ability to motivate, inspire, and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
Job Duties
- Welcome members and guests as they enter and exit, assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor, offering assistance, and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups, billing updates, cancellations, collections, and transfers
- Conduct outreach calls and provide tours to prospective members, helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to established schedules
- Ensure restrooms are clean, stocked, sanitized, and free of clutter
- Perform walkthroughs of the facility to promptly address safety, cleanliness, and policy concerns
- Report facility or maintenance issues such as broken equipment, leaks, or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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