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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is a leading fitness franchisor and operator in the United States with over 2,000 locations and an expanding presence nationwide. As a company, Planet Fitness is dedicated to enhancing lives by providing a high-quality fitness experience within a welcoming, judgement-free environment. The brand emphasizes strong values, positivity, and community wellbeing, creating a culture where employees and members alike feel they genuinely belong. Joining Planet Fitness means becoming part of a supportive team united by a mission to make fitness accessible and enjoyable for everyone. From employees to members, the focus is on delivering experiences that surpass expectations and... Show More
Job Requirements
- 6 to 12 months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR AED certification training provided by Planet Fitness
- Basic computer skills and proficiency
Job Qualifications
- 6 to 12 months of customer service experience preferred
- Friendly and positive attitude with a passion for excellent service
- Strong communication listening and empathy skills
- Ability to motivate inspire and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Basic computer skills and proficiency
- Willingness to complete CPR AED certification provided by Planet Fitness
Job Duties
- Welcome members and guests as they enter and exit assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor offering assistance and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups billing updates cancellations collections and transfers
- Conduct outreach calls and provide tours to prospective members helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment Black Card spa amenities and shared areas according to established schedules
- Ensure restrooms are clean stocked sanitized and free of clutter
- Perform walkthroughs of the facility to promptly address safety cleanliness and policy concerns
- Report facility or maintenance issues such as broken equipment leaks or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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