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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement savings plan
Tuition Reimbursement
Employee Discounts
Job Description
Planet Fitness is a leading fitness franchisor and operator in the United States, with more than 2,000 locations nationwide. Known for its commitment to providing a welcoming and judgement-free environment, Planet Fitness has built a strong reputation by prioritizing community wellbeing and inclusivity. The company operates with a core set of values that emphasize respect, safety, and positivity, making it a preferred destination for individuals seeking a friendly and supportive fitness experience. As part of a rapidly expanding network, employees at Planet Fitness are integral to fostering environments where members feel comfortable, motivated, and supported on their fitness journeys. The... Show More
Job Requirements
- Six to twelve months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR/AED Certification training provided by Planet Fitness
- Basic computer skills and proficiency
- Friendly and positive attitude
- Strong communication skills
- Ability to work flexible shifts
Job Qualifications
- Customer service experience preferred
- Basic computer skills and proficiency
- Friendly and positive attitude with a passion for excellent service
- Strong communication listening and empathy skills
- Ability to motivate inspire and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Willingness to complete CPR/AED Certification training
Job Duties
- Welcome members and guests as they enter and exit assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor offering assistance and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups billing updates cancellations collections and transfers
- Conduct outreach calls and provide tours to prospective members helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment Black Card spa amenities and shared areas according to established schedules
- Ensure restrooms are clean stocked sanitized and free of clutter
- Perform walkthroughs of the facility to promptly address safety cleanliness and policy concerns
- Report facility or maintenance issues such as broken equipment leaks or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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