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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is a leading fitness franchisor and operator in the United States, known for its welcoming and judgment-free environment. Boasting over 2,000 locations across the country, it stands as one of the fastest-growing companies in the fitness industry. The organization's commitment to fostering a positive culture and inclusive atmosphere makes it a top choice for fitness enthusiasts and professionals alike. Planet Fitness is more than just a gym; it is a community where members of all fitness levels feel supported and empowered to achieve their goals. The company's core values revolve around inclusivity, member satisfaction, and enhancing overall wellbeing,... Show More
Job Requirements
- 6-12 months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR/AED certification (training provided by Planet Fitness)
- Basic computer skills and proficiency
Job Qualifications
- Friendly and positive attitude with a passion for excellent service
- Strong communication, listening, and empathy skills
- Ability to motivate, inspire, and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
Job Duties
- Welcome members and guests as they enter and exit, assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor, offering assistance, and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups, billing updates, cancellations, collections, and transfers
- Conduct outreach calls and provide tours to prospective members, helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to established schedules
- Ensure restrooms are clean, stocked, sanitized, and free of clutter
- Perform walkthroughs of the facility to promptly address safety, cleanliness, and policy concerns
- Report facility or maintenance issues such as broken equipment, leaks, or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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