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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
Flexible spending accounts for healthcare and dependent care
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is a leading fitness franchise and operator headquartered in the United States with over 2,000 locations nationwide. Known for its welcoming, judgment-free philosophy, Planet Fitness provides a supportive and inclusive environment where members feel comfortable and motivated to reach their fitness goals. The company prides itself on fostering a positive culture rooted in strong values, teamwork, and community engagement. Joining Planet Fitness means becoming part of an organization that not only prioritizes member satisfaction but also values the contributions and wellbeing of its employees. This commitment to excellence and inclusivity has allowed Planet Fitness to become one of... Show More
Job Requirements
- 6-12 months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR/AED Certification training provided by Planet Fitness
- Basic computer skills and proficiency
Job Qualifications
- Friendly and positive attitude with a passion for excellent service
- Strong communication listening and empathy skills
- Ability to motivate inspire and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Basic computer skills and proficiency
- 6-12 months of customer service experience preferred
Job Duties
- Welcome members and guests as they enter and exit assisting with any questions during check-in
- Promote the Judgement Free Zone by engaging with members on the floor offering assistance and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups billing updates cancellations collections and transfers
- Conduct outreach calls and provide tours to prospective members helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment Black Card spa amenities and shared areas according to established schedules
- Ensure restrooms are clean stocked sanitized and free of clutter
- Perform walkthroughs of the facility to promptly address safety cleanliness and policy concerns
- Report facility or maintenance issues such as broken equipment leaks or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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