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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is a leading fitness franchisor and operator in the United States, boasting over 2,000 locations and rapidly growing. The company is known for its commitment to providing a top-quality fitness experience in a welcoming, judgement-free environment called the Judgement Free Zone®. This environment is designed to ensure all members and guests feel comfortable and supported on their fitness journeys, regardless of their fitness level or background. Planet Fitness takes pride in its positive culture and strong values, emphasizing community wellbeing and inclusivity across its locations. Being part of the PF family means working in a supportive environment where... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to complete CPR/AED Certification training provided by Planet Fitness
- Basic computer skills and proficiency
- 6-12 months of customer service experience preferred
Job Qualifications
- Customer service experience of 6-12 months preferred
- Friendly and positive attitude with a passion for excellent service
- Strong communication, listening, and empathy skills
- Ability to motivate, inspire, and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Proficiency in basic computer skills
Job Duties
- Welcome members and guests as they enter and exit, assisting with any questions during check-in
- Promote the Judgement Free Zone® by engaging with members on the floor, offering assistance, and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups, billing updates, cancellations, collections, and transfers
- Conduct outreach calls and provide tours to prospective members, helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to established schedules
- Ensure restrooms are clean, stocked, sanitized, and free of clutter
- Perform walkthroughs of the facility to promptly address safety, cleanliness, and policy concerns
- Report facility or maintenance issues such as broken equipment, leaks, or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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