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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is one of the largest and fastest-expanding fitness franchisors and operators in the United States, with over 2,000 locations nationwide. Established with the mission to enhance lives, Planet Fitness offers a top-quality fitness experience that stands out in the industry by promoting a welcoming, judgement-free environment. The company prides itself on a culture built on strong values, community wellbeing, and inclusivity. Joining Planet Fitness means becoming part of a supportive team that is passionate about creating spaces where everyone feels they belong and where members can pursue their fitness goals without fear of judgment.
The company foste... Show More
The company foste... Show More
Job Requirements
- 6-12 months of customer service experience preferred
- must be 18 years of age or older
- willingness to complete CPR/AED certification training provided by Planet Fitness
- basic computer skills and proficiency
Job Qualifications
- friendly and positive attitude with a passion for excellent service
- strong communication, listening, and empathy skills
- ability to motivate, inspire, and act with integrity while respecting others
- quick learner with the ability to apply training effectively
Job Duties
- welcome members and guests as they enter and exit, assisting with any questions during check-in
- promote the judgement free zone by engaging with members on the floor, offering assistance, and supporting their fitness goals while upholding club policies
- address member issues promptly and escalate to management when necessary
- answer phone calls courteously and assist callers with questions
- manage membership functions such as new sign-ups, billing updates, cancellations, collections, and transfers
- conduct outreach calls and provide tours to prospective members, helping them find the right membership option
- process retail sales accurately and contribute toward sales goals
- clean and sanitize gym equipment, Black Card spa amenities, and shared areas according to established schedules
- ensure restrooms are clean, stocked, sanitized, and free of clutter
- perform walkthroughs of the facility to promptly address safety, cleanliness, and policy concerns
- report facility or maintenance issues such as broken equipment, leaks, or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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