Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive salary
Paid Time Off
Health Insurance
Professional development opportunities
supportive work environment
team collaboration
Work-life balance
Job Description
Williams Lea is a leading provider of business services and solutions, specializing in improving operational efficiency and customer engagement for a diverse range of clients. With a strong global presence, Williams Lea supports various industries including legal, banking, and large corporate environments. The company is known for its commitment to delivering high-quality administrative and operational services, leveraging experienced professionals to enhance client satisfaction and drive business success. The work culture at Williams Lea emphasizes teamwork, continuous service enhancement, and a proactive approach to problem-solving, supported by comprehensive training and development opportunities.
The role of Concierge Guest Services at Wi... Show More
The role of Concierge Guest Services at Wi... Show More
Job Requirements
- Highschool diploma or equivalent
- Minimum 3 years experience preferably in legal, banking, or large corporate environment
- Proven customer service skills
- Intermediate skill in MS Office software
- Ability to work independently and collaboratively
- Strong organizational and multitasking abilities
- Excellent communication skills
- Ability to handle confidential information
- Willingness to learn client business and procedures
- Ability to troubleshoot office equipment
- Positive attitude
- Professional demeanor
Job Qualifications
- Highschool diploma or equivalent
- Minimum 3 years experience preferably in legal, banking, or large corporate environment
- Reception, switchboard or administrative assistant experience preferred
- Proven customer service skills
- Intermediate skill in MS Office (Word, Excel, Outlook), messaging systems, and workflow tools
- Familiarity with general office procedures
- Ability to work in a fast-paced team environment
- Strong attention to detail and organizational skills
- Ability to handle sensitive or confidential documents
- Ability to make independent decisions conforming to business needs and policy
- Ability to troubleshoot equipment or software issues
- Excellent verbal and written communication skills
- Positive, self-motivated attitude
- Ability to interact effectively with diverse backgrounds
Job Duties
- Perform work in reception according to established procedures
- Answer and transfer incoming calls in a professional, friendly, timely manner
- Welcome clients and visitors with warmth and professionalism
- Notify employees of visitor arrival and answer questions
- Guide clients and visitors with appropriate instructions and hospitality for their needs
- Provide high level, front of house services to clients and visitors
- Utilize appropriate logs or tracking software for assigned work
- Meet contracted deadlines for accepting, completing, and delivering work assignments
- Communicate with peers, supervisors, or clients on job or deadline issues
- Help foster continuous service enhancement and relationship building with clients
- Handle sensitive or confidential documents and information
- Perform quality assurance on own work and work of others if required
- May train more junior staff members
- Assist office services or other teams with workload as needed
- Complete administrative tasks assigned by management
- Troubleshoot basic office equipment problems
- Adhere to Williams Lea policies and client site policies
- Use equipment and supplies in a cost-efficient manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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