First Impression/Concierge Guest Services

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $26.00

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive salary

Paid Time Off

Health Insurance

Professional development opportunities

supportive work environment

team collaboration

Work-life balance

Job Description

Williams Lea is a leading provider of business services and solutions, specializing in improving operational efficiency and customer engagement for a diverse range of clients. With a strong global presence, Williams Lea supports various industries including legal, banking, and large corporate environments. The company is known for its commitment to delivering high-quality administrative and operational services, leveraging experienced professionals to enhance client satisfaction and drive business success. The work culture at Williams Lea emphasizes teamwork, continuous service enhancement, and a proactive approach to problem-solving, supported by comprehensive training and development opportunities.

The role of Concierge Guest Services at Wi... Show More

Job Requirements

Highschool diploma or equivalent
Minimum 3 years experience preferably in legal, banking, or large corporate environment
Proven customer service skills
Intermediate skill in MS Office software
Ability to work independently and collaboratively
Strong organizational and multitasking abilities
Excellent communication skills
Ability to handle confidential information
Willingness to learn client business and procedures
Ability to troubleshoot office equipment
Positive attitude
Professional demeanor

Job Qualifications

Highschool diploma or equivalent
Minimum 3 years experience preferably in legal, banking, or large corporate environment
Reception, switchboard or administrative assistant experience preferred
Proven customer service skills
Intermediate skill in MS Office (Word, Excel, Outlook), messaging systems, and workflow tools
Familiarity with general office procedures
Ability to work in a fast-paced team environment
Strong attention to detail and organizational skills
Ability to handle sensitive or confidential documents
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot equipment or software issues
Excellent verbal and written communication skills
Positive, self-motivated attitude
Ability to interact effectively with diverse backgrounds

Job Duties

Perform work in reception according to established procedures
Answer and transfer incoming calls in a professional, friendly, timely manner
Welcome clients and visitors with warmth and professionalism
Notify employees of visitor arrival and answer questions
Guide clients and visitors with appropriate instructions and hospitality for their needs
Provide high level, front of house services to clients and visitors
Utilize appropriate logs or tracking software for assigned work
Meet contracted deadlines for accepting, completing, and delivering work assignments
Communicate with peers, supervisors, or clients on job or deadline issues
Help foster continuous service enhancement and relationship building with clients
Handle sensitive or confidential documents and information
Perform quality assurance on own work and work of others if required
May train more junior staff members
Assist office services or other teams with workload as needed
Complete administrative tasks assigned by management
Troubleshoot basic office equipment problems
Adhere to Williams Lea policies and client site policies
Use equipment and supplies in a cost-efficient manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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