Field Services Technician - Melbourne Orlando International Airport
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Benefits
Parking at location
tools
Job Description
ESP Global Services is a reputable IT support company with a strong presence in the aviation industry, known for delivering customized 24/7 global IT support solutions since 1992. Specializing in catering to complex and fast-paced environments such as airports and airlines worldwide, ESP Global Services combines a dedicated service delivery team with extensive expertise to manage over 1,000 tickets daily for more than 200 customers. The company is recognized for its customer-centric approach and tailored IT services that address the unique challenges of international businesses with expansive campus areas and strict security protocols. With ISO accreditations in Environment, Information Security,... Show More
Job Requirements
- Able to lift or push 20-50 pounds of equipment
- Able to stand or kneel for extended periods
- Able to use mechanical tools
- Motivation to develop a career in IT within an airport group
- Commitment to service excellence
- Strong communication skills
Job Qualifications
- 1-2 years of experience supporting onsite or remotely Microsoft Desktop software
- 1-2 years of experience using ticketing systems
- 1-2 years of experience with network protocols, server hardware, and configurations
- Good verbal and written communication skills
- Previous airport technical support experience preferred
Job Duties
- Carry out regular routine and preventative maintenance on passenger processing equipment within the airport
- Respond to customer incidents and service requests passed by the Global Service Desk and resolve user faults within agreed SLAs
- Troubleshoot and resolve airline host and connectivity issues
- Maintain high levels of communication with colleagues and senior staff
- Provide timely updates to the Global Service Desk on incident progress
- Resolve issues escalated by Airport Technicians to meet customer SLAs
- Offer support, on-site training, and coaching to Airport Technicians
- Identify and advise on required spares to the Global Service Desk
- Perform proactive floor-walking and line of sight checks to identify and resolve issues before incident reports are made
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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