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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $27.00 - $30.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Valet Living is a leading service provider focused on delivering comprehensive waste management solutions for multifamily communities. Established with a mission to enhance property living experiences through efficient and sustainable waste services, Valet Living has grown into a trusted partner for property managers and residents alike. The company operates as a dynamic, field-based service organization dedicated to supporting the entire waste ecosystem, including recycling, composting, hauling, and bulk waste coordination. Their approach integrates operational efficiency with environmental stewardship, emphasizing contamination reduction and waste optimization across all client locations.
This particular role, Field Services Leader, plays a pivotal part in ma... Show More
This particular role, Field Services Leader, plays a pivotal part in ma... Show More
Job Requirements
- Work outdoors 75 percent plus of the time in varying weather conditions
- Regular travel throughout the assigned market
- Ability to lift, carry, and transport materials up to 50 lbs
- Ability to walk long distances, climb stairs, bend, and lift overhead
- Safely operate a manual tamper to compact trash
- Comfortable working in environments with unpleasant odors
- Valid driver's license and ability to operate a vehicle in accordance with company policy
- Current auto insurance with the employee listed as a driver
- Ability to work occasional evenings or irregular hours based on business needs
Job Qualifications
- Minimum of 2 years of leadership experience preferably in a field-based or operational environment
- Experience overseeing a dispersed, part-time workforce across multiple locations preferred
- Background in retail, hospitality, home services, or B2B services with a strong client-first mindset
- Experience driving operational improvements or remediation initiatives
- Proven ability to build and lead high-performing teams
- Strong analytical skills with the ability to use data to improve efficiency and decision-making
- Organized, detail-oriented, and comfortable managing multiple priorities
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to adapt in a fast-paced environment
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
- Comfortable using and training others on mobile and proprietary applications
Job Duties
- Onboard, train, coach, and develop a team of Field Services Technicians to ensure consistent service execution and safety compliance
- Set clear expectations around productivity, quality, and service standards
- Conduct regular on-site audits, scorecard reviews, and coaching sessions to address performance gaps
- Foster a culture of accountability, teamwork, and continuous improvement
- Support recruiting, onboarding, and performance management in partnership with Human Resources
- Oversee day-to-day service execution across assigned communities and clients
- Ensure staffing levels, coverage, and readiness align with operational needs and growth plans
- Step in when needed to support service continuity and resolve issues quickly
- Review hauler reporting, efficiency metrics, financial data, and predefined scorecards to monitor performance
- Identify trends, risks, and opportunities, then implement process and procedural improvements
- Build trusted, professional relationships with client stakeholders
- Ensure service level agreements (SLAs) are consistently met or exceeded
- Proactively address client feedback and adjust service strategies as needed
- Participate in regional and market account reviews to validate compliance and service quality
- Support community launches by ensuring service readiness and adherence to operational standards
- Align on-site execution with broader regional and national operational priorities
- Collaborate with internal teams to support growth, change initiatives, and new process adoption
- Lead teams through change management efforts, ensuring timely adoption of new tools, processes, and expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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