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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $28.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
career training
employee wellness program
Flexible working hours
Job Description
Smiths Detection is a global leader in the development, manufacture, and management of security and detection solutions aimed at making the world a safer place. As part of Smiths Group, Smiths Detection operates across 21 global offices, seven manufacturing sites, and five research and development centers, employing a dedicated network of 3,000 professionals. With over 40 years of experience at the forefront of safety and security technology, Smiths Detection provides advanced threat detection and screening solutions for critical markets including aviation, ports and borders, defense, and urban security. This extensive reach and commitment to innovation position the company as a... Show More
Job Requirements
- Minimum of 3 years of related experience
- Associate's Degree or equivalent trade certification
- Ability to lift and carry up to 80 lbs
- Must have full body mobility and ability to work safely around industrial equipment
- Ability to travel daily to various locations within the Cleveland Metro area including airports
- Must comply with company health, safety, and environmental policies
- Must be willing and able to respond to emergency service calls
- Must maintain technical certifications current
- Must be able to submit expenses, time cards, and complete other administrative tasks timely
- Must pass applicable federal background checks and security clearances
- Excellent telephone and communication skills
- Must be self-motivated, reliable, and accountable
Job Qualifications
- Associate's Degree or related trade certification (electrical, electronic, mechanical)
- Military training in electrical, mechanical or electronics fields
- Minimum of 3 years experience in troubleshooting and field repair of electrical and electronic systems
- Computer literacy with proficiency in MS Office and ability to learn specialized software
- Excellent communication skills with strong customer focus and teamwork orientation
- Ability to respond quickly to customer issues and travel as required
- Familiarity with Trace and X-Ray technologies
- Strong organizational, interpersonal and multitasking skills
- Ability to work under stress and maintain reliability
- Confident operation of carts, hoists, davit cranes, and pallet jacks
Job Duties
- Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
- Maintains field service logs and filing systems
- Demonstrates initiative and dedication through positive use of downtime
- Conducts follow-up calls with customers to ensure satisfaction
- Responds to emergency and non-scheduled service calls within established timeframes
- Completes scheduled maintenance within deadlines and submits documentation
- Orders, installs and returns parts while managing repair parts cycle time
- Maintains an accurate inventory of tools and parts
- Ensures tools and test equipment are properly maintained and calibrated
- Provides customer training and technical support
- Participates in service sales and special projects
- Assesses product performance and recommends modifications
- Maintains communication proficiency and collaborates with senior staff
- Complies with company health, safety, environmental policies, and regulations
- Submits administrative paperwork timely
- May supervise others on a project basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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