Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings
Career Development
flexible working arrangements
Employee assistance program
Job Description
Smiths Detection is a globally recognized leader in detection and screening technologies, dedicated to protecting people and assets through innovative solutions that support safety, security, and freedom of movement in today’s complex world. As part of Smiths Group plc, a FTSE100 company with nearly 14,600 employees operating across 50 countries, Smiths Detection harnesses cutting-edge technology to design, manufacture, and deliver market-leading products that meet the evolving needs of customers worldwide. The company’s impact spans diverse industries, enhancing security at airports, providing advanced healthcare technologies, supporting industries, and improving connectivity and living standards globally. With a history spanning almost 170 years... Show More
Job Requirements
- Minimum 1-3 years experience in a related electrical or mechanical field service role
- Ability to multitask and manage multiple projects efficiently
- Excellent customer service and interpersonal skills
- Self-motivated, reliable, and accountable
- Excellent telephone skills
- Ability to lift and carry up to 80 lbs
- Confident operating carts, hoists, davit cranes, pallet jacks, or other industrial devices
- Full body mobility
- Ability to work safely in varied environments with potentially dangerous industrial equipment
- Must pass federal background investigation for Sensitive Security Information (SSI) access
- Must comply with company health, safety and environmental policies
- Must comply with U.S. export control and security regulations
Job Qualifications
- Associate's degree or related trade certification in electrical, electronic, or mechanical fields
- Military training in electrical, mechanical, or electronics considered equivalent
- Computer literacy including competency in MS Office Suite and aptitude for specialized software
- Minimum of 1-3 years experience in troubleshooting and field repair of electrical and electronic systems
- Excellent communication skills
- Strong customer focus and teamwork orientation
- Willingness and ability to travel at short notice
Job Duties
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field
- Provides customer training as required
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Orders, installs, and returns parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data
- recommends modifications or improvements
- Provides technical support to customers and other service professionals as required
- May participate in site surveys, pilot program service activities, attend meetings
- Maintains clear and concise business communication, both oral and written
- Establishes and maintains close relationships with senior level FSE's and Product Managers to support customer needs and stay aware of current technical trends
- Exercises measures to control and minimize costs
- Travel, overtime and work hours other than Monday-Friday may be required
- Complies with Company health, safety and environmental policies
- Complies with all applicable U.S. export control and security regulations
- Performs other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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