Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
inclusive work environment
competitive salary
Comprehensive benefits package
Job Description
Smiths Detection is a global leader in detection and screening technologies dedicated to the protection of people and assets. As part of Smiths Group plc, a reputable FTSE100 company with nearly 170 years of innovation history, Smiths Detection operates worldwide, boasting a workforce of approximately 14,600 employees spread across 50 countries. The company is renowned for delivering cutting-edge technology solutions that address evolving security challenges while supporting freedom of movement and safety. Its products and services have a vital role in various critical industries including healthcare, security, and connectivity, positively impacting millions of lives every day. The business culture is... Show More
Job Requirements
- Education level of Associate's degree or equivalent trade certification
- minimum 1-3 years of direct experience in electrical or mechanical field service
- ability to troubleshoot and repair complex electronic systems
- strong organizational and multitasking skills
- excellent customer service and communication skills
- physical ability to lift and carry up to 80 lbs
- confident operation of carts, hoists, davit cranes, pallet jacks or analogous devices
- full body mobility
- ability to work safely in environments involving industrial equipment
- must pass federal background check for Sensitive Security Information access
- ability to work overtime and flexible hours
- must adhere to company health, safety and environmental policies
Job Qualifications
- Associate's degree or related trade certification in electrical, electronic, or mechanical fields
- 1-3 years experience in troubleshooting and field repair of electrical and electronic systems
- computer literacy with proficiency in MS Office Suite
- excellent communication skills
- strong customer focus and teamwork orientation
- ability to respond promptly to customer issues
- willingness and ability to travel at short notice
- basic technical knowledge of Trace and X-Ray technologies
Job Duties
- Meet daily service repair needs and drive customer satisfaction
- install, repair and maintain equipment in the field
- provide customer training as required
- document all inspections, maintenance, and repair work and submit paperwork in a timely manner
- order, install and return parts and manage repair parts cycle time
- review all logs for open issues and prepare formal reports to customers as necessary
- participate in service sales opportunities and assist with promoting and implementing revenue programs
- ensure tools and test equipment are properly maintained and calibrated
- assess product and equipment performance based on field support data and recommend modifications or improvements
- provide technical support to customers and other service professionals
- participate in site surveys, pilot program service activities, and meetings
- maintain clear and concise business communication both oral and written
- establish and maintain close relationships with senior FSEs and Product Managers
- control and minimize costs
- comply with company health, safety, and environmental policies
- comply with U.S. export control and security regulations
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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