Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.75 - $33.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Flexible working
Employee assistance program
Job Description
Smiths Detection is a global leader in detection and screening technologies dedicated to protecting people and assets by supporting safety, security, and freedom of movement worldwide. As part of Smiths Group plc, a FTSE100 company with nearly 170 years of innovation history, Smiths Detection employs around 14,600 colleagues across 50 countries, providing cutting-edge solutions that address evolving customer needs. The company’s technologies are used globally in critical sectors such as airports, correctional facilities, courthouses, cruise ships, and other vital security environments, ensuring secure operations and peace of mind for millions of people. Smiths Detection is proud to uphold values grounded... Show More
Job Requirements
- Associate's degree or related trade certification
- Minimum 1-3 years experience in field service electrical or electronic repair
- Computer literacy including MS Office
- Strong customer service orientation
- Excellent communication skills
- Ability to travel frequently and at short notice
- Ability to lift 80 lbs
- Ability to push/pull 200 lbs
- Ability to work in physically demanding environments
- Successful completion of federal background investigation for Sensitive Security Information access
- Compliance with health, safety and environmental policies
- Ability to work overtime and non-standard hours
- Must follow U.S. export control and security regulations
Job Qualifications
- Associate's degree or related trade certification in electrical, electronic or mechanical fields
- Military training in electrical, mechanical, or electronics is acceptable
- 1-3 years of experience in troubleshooting and field repair of electrical and electronic systems
- Computer literacy and proficiency in MS Office Suite
- Aptitude for learning specialized software programs
- Excellent communication skills
- Strong customer focus and teamwork orientation
- Ability to respond to customer issues promptly
- Willingness and ability to travel at short notice
- Ability to manage multiple projects
- Excellent organizational and interpersonal skills
- Self-motivated, reliable, and accountable
- Strong telephone communication skills
- Ability to lift and carry up to 80 lbs
- Ability to push and pull up to 200 lbs
- Ability to move and manipulate equipment up to 1000 lbs with assistance
- Experience working safely in extreme environments
Job Duties
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field
- Provides customer training as required
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Orders, installs, and returns parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data and recommends modifications or improvements
- Provides technical support to customers and other service professionals as required
- Participates in site surveys, pilot program service activities and attends meetings
- Maintains clear and concise business communication, both oral and written
- Establishes and maintains relationships with senior level FSEs and Product Managers
- Exercises measures to control and minimize costs
- Travels and works overtime or non-standard hours as required
- Complies with Company health, safety and environmental policies
- Complies with U.S. export control and security regulations
- Performs other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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