Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $29.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Flexible work arrangements
Employee assistance program
Job Description
Smiths Detection is a global leader in detection and screening technologies dedicated to the protection of people and assets. As part of Smiths Group plc, a FTSE100 company with approximately 14,600 employees across 50 countries, the company designs, manufactures, and delivers innovative market-leading solutions that support safety, security, and freedom of movement worldwide. Smiths Detection's products and services have a profound impact globally, benefiting various industries including healthcare, security, connectivity, and housing. With nearly 170 years of heritage in innovation, the company emphasizes integrity, respect, ownership, customer focus, and passion as core values that drive its operations.
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Job Requirements
- Minimum of 1-3 years experience in related electrical or mechanical field service roles
- associate’s degree or equivalent trade certification or military training
- strong communication and customer service skills
- ability to travel regularly within and around Detroit area including airport
- ability to pass federal background check including TSA vetting
- physical ability to lift heavy weights and operate mechanical assistance devices
- proficiency in MS Office and willingness to learn specialized software
- must comply with company health, safety and export control regulations
- willingness to work outside typical hours including overtime and travel as needed
Job Qualifications
- Associate's degree or related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics
- 1-3 years experience in troubleshooting and field repair of electrical and electronic systems and equipment
- computer literacy with competency in MS Office suite and aptitude for learning specialized software
- excellent communication skills
- strong orientation for customer focus and teamwork
- ability to travel at short notice
- supervisory experience is a plus but not required
- ability to pass a federal background investigation for Sensitive Security Information access
- physical ability to lift 80 lbs, push/pull 200 lbs, and move equipment up to 1000 lbs with assistance
- ability to work safely in extreme environments
Job Duties
- Responsible for meeting daily service repair needs and driving customer satisfaction
- installs, repairs and maintains equipment in the field
- provides customer training as required
- documents all inspections, maintenance, repair work and submits paperwork on a timely basis
- orders, installs, and returns parts and manages repair parts cycle time
- reviews all logs for open issues and prepares formal reports to customers as necessary
- participates in service sales opportunities and assists with promoting and implementing revenue programs
- ensures that tools and test equipment are properly maintained and calibrated
- assesses product/equipment performance based on field support data and recommends modifications or improvements
- provides technical support to customers and other service professionals
- may participate in site surveys, pilot program service activities, and attend meetings
- maintains clear and concise business communication, both oral and written
- establishes and maintains close relationships with senior level FSEs and product managers
- exercises measures to control and minimize costs
- complies with company health, safety and environmental policies
- complies with all applicable U.S. export control and security regulations
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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