Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $29.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Flexible work arrangements
wellness programs
Job Description
The Service Engineer role at Smiths Detection primarily involves providing on-site technical support across locations in and around the Detroit area, including airport facilities. This position is critical in ensuring customer satisfaction by meeting daily service repair needs through the installation, repair, and maintenance of detection and screening equipment. The engineer will also provide necessary customer training and document all inspections and repairs thoroughly while managing repair parts and cycles efficiently. This role requires active participation in service sales opportunities and the promotion of revenue programs, demonstrating a blend of technical expertise and customer service orientation. The successful candidate will... Show More
Job Requirements
- High school diploma or equivalent
- associate degree related trade certification or military training electrical mechanical electronics or equivalent work experience of 1-3 years in a related electrical or mechanical field service role
- minimum of 1-3 years experience troubleshooting and repairing electrical and electronic systems
- excellent communication and customer service skills
- ability to travel frequently and at short notice
- ability to lift 80 lbs and push or pull 200 lbs
- ability to move equipment up to 1000 lbs with assistance
- ability to work in unusual positions and extreme environments
- ability to pass federal background investigation and TSA vetting for Sensitive Security Information access
- willingness to comply with company health safety and environmental policies
- ability to work overtime and on varying schedules
Job Qualifications
- Associates degree related trade certification electrical electronic mechanical or military training electrical mechanical electronics
- computer literacy competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
- minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- excellent communication skills and a strong orientation for customer focus and teamwork
- willingness and ability to travel at short notice
Job Duties
- Responsible for meeting daily service repair needs and driving customer satisfaction
- installs repairs and maintains equipment in the field
- provides customer training as required
- documents all inspections maintenance repair work and submits paperwork in a timely basis
- order install and return parts and manages repair parts cycle time
- reviews all logs for open issues and prepares formal reports to customers as necessary
- participates in service sales opportunities and assists with promoting and implementing revenue programs
- ensures that tools and test equipment are properly maintained and calibrated
- assesses product equipment performance based on field support data
- recommends modifications or improvements
- seeks to provide technical support to customers and other service professionals as required
- may participate in site surveys pilot program service activities attend meetings
- possesses basic technical knowledge on the companys Trace and X-Ray technologies
- maintains clear and concise business communication both oral and written
- establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends
- exercises every available measure to control and minimize costs
- travel overtime and work hours other than Monday-Friday may be required
- comply with and ensure department compliance with company health safety and environmental policies
- comply with all applicable US export control and security regulations
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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