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Accel Entertainment

Field Service Technician

Rockford, IL, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $30.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Time Off
Paid holidays
Employee assistance program

Job Description

Accel Entertainment, Inc. (NYSE: ACEL) is a rapidly expanding leader in the gaming industry, recognized as one of the largest electronic gaming terminal operators in the United States. The company's footprint extends across ten states, supporting more than 27,000 electronic gaming terminals installed in over 4,300 third-party local and regional establishments. These locations include bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel Entertainment stands out by providing exclusive long-term contracts with licensed non-casino venues, enabling these local partners to offer premier gaming experiences to their patrons.

In addition to terminal operations, Accel Entertain... Show More

Job Requirements

  • High school diploma or equivalent
  • valid driver's license
  • minimum of 21 years of age
  • terminal handler's license - costs covered by company
  • ability to communicate effectively and follow written or verbal instruction
  • ability to lift or push weights up to 50 pounds
  • great customer service skills
  • strong organizational and problem-solving skills

Job Qualifications

  • Great customer service
  • high school diploma or equivalent
  • terminal handler's license - costs covered by company
  • relevant experience preferred but not required - ATM, amusement, gaming or other electronic / mechanical aptitude (examples - HVAC, low voltage, cable, phone, internet, automotive)
  • ability to communicate effectively & follow written or verbal instruction
  • strong organizational, problem-solving, analytical skills
  • computer literacy helpful but not required
  • valid driver's license
  • minimum of 21 years of age
  • frequently required to lift/push weights up to 50 pounds

Job Duties

  • Respond to and troubleshoot service calls for equipment repairs in a timely manner
  • interact with clerks, restaurant staff, management, and customers to solve issues as they arise
  • provide exemplary customer service
  • manage inventory to ensure parts are available when repairs are needed
  • complete all necessary documentation for device entry and logs
  • perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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