Field Service Manager - Food & Beverage Equipment Repair
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Travel reimbursement
Job Description
Rich Products Corporation, commonly known as Rich's, is a well-established family-owned food company that has been inspiring possibilities in the food industry for many years. Their extensive portfolio ranges widely from cakes, icings, pizzas, appetizers, to specialty toppings, serving homes, restaurants, and bakeries all around the world. With operations in over 100 locations globally and annual sales surpassing $4 billion, Rich's is recognized as a global leader in the food sector. Beyond providing great products, the company places a strong emphasis on equipping its customers—ranging from small foodservice businesses to large retail and specialty food providers—with valuable insights and creative... Show More
Job Requirements
- Bachelor's degree in business, operations management, or related field preferred
- 5-7 years of experience in service network management, operations, or similar
- experience maintaining beverage machines
- strong understanding of contract negotiation, SLA management, and vendor relations
- proven data analysis and strategic decision-making skills
- excellent communication, negotiation, and leadership skills
- ability to work in a fast-paced environment and manage multiple priorities
- knowledge of industry regulations and compliance requirements
- willingness to travel up to 25 percent
- preferred experience in technology, telecommunications, consumer appliances, retail, e-commerce industries
- preferred certifications in project management or operations management
Job Qualifications
- Bachelor's degree in business, operations management, or a related field preferred
- minimum of 5-7 years of work experience in service network management, operations, or a similar role
- strong understanding of contract negotiation, SLA management, and vendor relations
- experience maintaining beverage machines
- proven ability to analyze data and make strategic decisions
- excellent communication, negotiation, and leadership skills
- ability to work in a fast-paced environment and manage multiple priorities
- knowledge of industry regulations and compliance requirements
- willingness to travel up to 25 percent
- experience in the technology and electronics, telecommunications, consumer appliances, retail and e-commerce industries preferred
- previous experience managing a geographically dispersed service network preferred
- certifications in project management or operations management preferred
Job Duties
- Identify, evaluate, and onboard new service providers to enhance coverage and capability
- Maintain strong relationships with service providers, ensuring adherence to SLAs, quality standards, and company policies
- Lead negotiations with service providers to secure favorable terms and ensure alignment with business goals
- Develop and implement quality control measures to monitor and improve service performance across the network
- Perform on site customer and service provider audits regularly
- Ensure service providers are continually trained to support the equipment in their assigned territories
- Act as the escalation point for service-related issues, working closely with providers to resolve problems promptly
- Audit and approve service invoices, analyze costs, and identify opportunities for savings without compromising service quality
- Utilize data-driven insights to monitor performance, identify trends, and make informed decisions regarding the service network
- Ensure all service providers comply with relevant regulations, security protocols, and company policies
- Drive initiatives to improve service processes, reduce downtime, and enhance the overall customer experience
- Oversee the management and tracking of service work orders, ensuring timely and accurate completion to meet customer expectations
- Maintain accurate records of service provider performance, contracts, and related activities
- Prepare regular reports for senior management
- Work closely with other departments, such as logistics, sales, and product teams, to align service network activities with broader business objectives
- Lead the coordination of service providers during emergencies, ensuring timely and effective response
- Manage and mentor a team of service network coordinators, providing guidance and support as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.