Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $105,000.00 - $150,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Flexible PTO
Fully-paid health benefits
Family leave
Fertility and family benefits
Spring Health
Caregiver support
Carta tax advisor
Ergs
Wfh stipend
Productivity stipend
home office stipend
Job Description
Flock Safety is a pioneering safety technology company dedicated to creating safer communities through innovative crime prevention solutions. As the leading provider of safety technology platforms, Flock Safety combines advanced hardware and software technologies to connect cities, law enforcement agencies, businesses, schools, and neighborhoods across the United States. With a mission to foster proactive crime prevention and improve security, Flock Safety has earned the trust of over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses nationwide. Their integrated platform delivers real-time intelligence while maintaining a strong commitment to privacy and responsible innovation. This combination of cutting-edge technology and dedication... Show More
Job Requirements
- must be located in the state of California
- experience leading and building teams
- strong home construction or residential electrical knowledge
- ability to travel overnight up to 50 percent of the time
- strong written and communication skills
- detail-oriented with the ability to multitask
- ability to work under pressure with strict time deadlines
- strong problem-solving skills
- computer proficiency
- responsible for coordinating training plans for all new employees
- extensive customer service skills
- ensure that established safety compliance policies are followed
Job Qualifications
- experience leading and building teams
- ability to lead and present updates in front of large groups
- strong home construction or residential electrical knowledge
- responsible for coordinating training plans for all new employees
- excellent judgment in customer relations and managing company resources
- strong written and communication skills to communicate with all levels of management
- ability to travel overnight up to 50 percent of the time
- extensive customer service skills
- detail-oriented with the ability to multitask
- ensure that established safety compliance policies are followed
- ability to work under pressure with strict time deadlines
- strong problem-solving skills
- ability to view and compile data for process improvement
- effectively address and resolve operational issues, identify potential challenges and implement corrective measures
- ability to work as a team member and interact with other departments
- ability to attend meetings on East Coast time
- computer proficiency
- working knowledge of Salesforce is desired but not required
- fluency in Spanish is desired but not required
- general or electrical license desired but not required
Job Duties
- people manage a team of technicians, electricians, and contractors to complete all warranty repairs and service requests within the service level and cost
- providing first and second-level troubleshooting for all service requests
- coordinating field activities to service sites, either by internal resources or contractors
- ownership of customer relationships for service provided
- providing product and service training to customers
- management of service appointments and work orders
- communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets
- perform any other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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