Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.75 - $30.75
Work Schedule
On-call
Benefits
Health Insurance
flexible spending accounts
health savings accounts
Retirement Savings Plans
Life insurance
Disability insurance
Paid Time Off
Job Description
The Boeing Company is a leading global aerospace manufacturer known for designing, manufacturing, and supporting commercial jetliners, defense systems, and space exploration technologies. Boeing Commercial Airplanes, a key division within Boeing, specializes in producing some of the world's most advanced and widely used commercial aircraft. With a commitment to innovation, safety, and customer satisfaction, Boeing serves airline customers worldwide, enabling safe and efficient air travel. The company is renowned for its cutting-edge technology, extensive research and development, and a strong dedication to quality and service excellence.
Boeing Commercial Airplanes is currently seeking experienced or senior-level Field Service Intro Representativ... Show More
Boeing Commercial Airplanes is currently seeking experienced or senior-level Field Service Intro Representativ... Show More
Job Requirements
- Technical or engineering degree or airframe and power-plant (A&P) license or equivalent license from other country regulatory agency such as EASA B1/B2
- 3+ years of experience understanding and communicating technical issues
- 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)
- Ability to obtain a valid travel passport
- Ability to travel internationally up to 75%
- Must be willing to be on call 24x7 as required to support emergent airline customer requirements
Job Qualifications
- Technical or engineering degree or Airframe and Power-plant (A&P) license or equivalent license from other country regulatory agency such as EASA B1/B2
- 3+ years of experience understanding and communicating technical issues
- 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)
- Ability to obtain a valid travel passport
- Ability to travel internationally up to 75%
- Must be willing to be on call 24x7 as required to support emergent airline customer requirements
- 5+ years of related work experience or an equivalent combination of education and experience
- 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred
- 5+ years of experience coordinating technical solutions for airline customers
- Be able to travel for repeated short-term assignments
- Be willing to accept back to back assignments both foreign and domestic
- Prefer prior experience in a Customer Support organization
- Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting
- 5+ years of experience using strong verbal and written communication skills
Job Duties
- Use multi-disciplined technical expertise and company knowledge to assist the customer to achieve and sustain a high level of dispatch reliability and proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action
- Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical on-the-job training of aircraft systems and Boeing products and services
- Act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds
- Work unsupervised for extended periods of time, in a wide variety of cultural and economic environments
- Provide technical and operational product data to Boeing organizations
- Extensive travel is required
- multiple/continuous short-term assignments
- The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team
- Requires the ability to communicate effectively with all levels of managements and customers
- FSR must be willing to work at any hour
- any length of time
- i.e. on-call 24 hours per day, 7 days per week, as the job requires
- FSR will be sent on multiple/continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments
- Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred
- Prior customer support experience desired
- Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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