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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $84,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Dell Technologies is a global leader in technology solutions, specializing in providing innovative products and services that empower individuals and organizations to drive digital transformation. With its robust portfolio that spans from personal computing to enterprise solutions, Dell Technologies has positioned itself as a trusted name in the tech industry, known for its commitment to quality, reliability, and customer-centric approaches. The company fosters a diverse and inclusive work environment, encouraging collaboration and continuous growth for its employees. As a prominent player in the tech sector, Dell Technologies prioritizes delivering exceptional support and solutions that meet the evolving needs of its... Show More
Job Requirements
- 5+ years of professional experience
- Associate's degree in a technical discipline or equivalent combination of experience and education
- Experience delivering technical field services supporting hardware and software at client sites
- Experience in a customer-facing role with successful reporting and presentation skills
- Experience working in locations with large, concentrated deployments and networking and fiber experience
- Ability to lift a minimum of 50 lbs waist high to replace server components
Job Qualifications
- Associate's degree in a technical discipline or equivalent professional experience
- 5+ years of professional experience
- Experience delivering technical field services supporting hardware and software at client sites
- Experience in a customer-facing role, including reporting and presenting to all levels of the organization
- Experience working in locations with large, concentrated deployments of assets
- Knowledge of networking and fiber technologies
Job Duties
- Triage issues with direction from Dell support
- Execute plan of action from Dell domain engineer or L3 - communicate using Teams, email, and phone
- Document plan of action results, logs and service report including parts numbers and PPID of old and new parts replaced to Dell via case email
- Reseat parts, swap or replace parts, upgrading firmware as needed
- Conduct server testing and validation by running diagnostics and capturing and uploading logs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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