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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $93,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
Life insurance
Job Description
Dell Technologies is a global leader in technology solutions, committed to driving human progress through innovative products and services. As a multifaceted company, Dell Technologies serves customers ranging from individual consumers to large enterprises by offering cutting-edge hardware, software, and IT infrastructure solutions. The company is dedicated to providing high-quality products backed by exceptional customer service to ensure a seamless and effective technology experience for its diverse clientele. Dell’s commitment to diversity, equity, and inclusion fosters a supportive work environment where innovation and collaboration thrive, making it a top choice for professionals seeking to advance their careers in the technology... Show More
Job Requirements
- 5+ years of professional experience with technical field services
- Associate's Degree in a technical discipline or equivalent combination of education and experience
- experience supporting hardware and software at client sites
- experience in customer-facing roles including reporting and presenting to all levels
- ability to lift minimum 50 pounds waist high
- experience working in client locations with large concentrated deployment of assets and networking/fiber knowledge
Job Qualifications
- Associate's Degree in a technical discipline or equivalent professional experience and education
- 5+ years of professional experience in technical field services
- experience delivering hardware and software support at client sites
- experience working in customer-facing roles and reporting to all organizational levels
- experience with networking and fiber in environments with large concentrated deployments
- strong communication and documentation skills
- familiarity with diagnostics tools and server technologies
- Dell EMC Proven Professional Specialist Level certification (preferred)
- CompTIA certifications such as Tech+, A+, Security+, Network+ (preferred)
- networking certifications like CCNA or equivalent (preferred)
Job Duties
- Triage issues with direction from Dell support
- execute plan of action from Dell domain engineer or L3 using Teams, email, and phone
- document plan of action results, logs, and service reports including parts numbers and PPID of replaced parts to Dell via case email
- reseat parts, swap or replace parts, upgrade firmware as needed
- perform server testing and validation by running diagnostics, capturing and uploading logs
- collaborate with peers and support teams to resolve customer issues
- provide outstanding on-site customer support and create a great customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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