Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Benefits
Parking at location
tools
Job Description
ESP Global Services is a distinguished provider of customized 24/7 Global IT support solutions founded in 1992. As a company that specializes in offering expert IT support tailored to complex and demanding environments, ESP Global Services operates through a committed service delivery team that manages day-to-day support via on-site engineers, responsive visiting engineers, and a multi-lingual service desk. Managing over 1,000 tickets daily for more than 200 customers worldwide, the company is recognized for its ability to provide customer-centric, targeted, and innovative IT support, particularly suited to the intricate requirements of the aviation industry. Their operational capabilities extend across large... Show More
Job Requirements
- Able to lift or push 20-50 pounds of equipment if needed
- Able to stand or kneel for extended periods
- Able to use mechanical tools
- Motivated to develop a career in IT Airport group
- Passionate about delivering service excellence
- Comfortable working in diverse and dynamic environments
Job Qualifications
- 1-2 years of experience supporting onsite or remotely Microsoft Desktop software
- 1-2 years of experience using ticketing systems
- 1-2 years of experience with network protocols server hardware and configurations
- Previous airport technical support preferred
- Good verbal and written communication skills
Job Duties
- Carry out regular routine and preventative maintenance on passenger processing equipment within the airport
- Respond to all customer incidents and service requests passed by the Global Service Desk and resolve user faults within agreed SLAs
- Troubleshoot and resolve all airline host and connectivity issues
- Maintain a high level of communication with colleagues and senior staff and provide timely updates to the Global Service Desk
- Offer support and on-site training and coaching to Airport Technicians to enhance their incident resolution skills
- Identify required spares and advise the Global Service Desk to update customer incidents
- Conduct regular floor-walking and proactive line of sight checks to identify and resolve issues before they are reported
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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