Field Service Dispatcher Technician - Houston (IAH) Airport
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Parking at location
tools
Job Description
ESP Global Services is a leading provider of customized 24/7 Global IT support solutions, operating since 1992. The company excels in offering expertly managed IT support delivered through a dedicated service delivery team. With teams of on-site engineers, responsive visiting engineers, and a multi-lingual service desk handling over 1,000 tickets daily for more than 200 customers, ESP caters effectively to a diverse and demanding client base. ESP's core competence lies in delivering tailored, customer-centric IT support solutions, especially suited to the complex and fast-paced needs of the aviation industry. Their ability to manage short service level agreements across large campus... Show More
Job Requirements
- Able to lift or push 20-50 pounds of equipment if need it
- Able to stand or kneel for extended periods of time
- Able to use mechanical tools
Job Qualifications
- 1-2 years of experience supporting onsite/remotely Microsoft Desktop software
- 1-2 years of experience using ticketing system
- 1-2 years of experience of network protocols, server hardware and configurations
- Previous airport technical support preferred
- Good verbal and written communication skills
Job Duties
- Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport
- Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
- Troubleshoot and resolve all airline host and connectivity issues
- Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required
- Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents
- Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly
- Carry out regular floor-walking and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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