Field Service Dispatcher Technician - Boston (BOS) Airport
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Parking at location
tools
Job Description
ESP Global Services is a leading provider of customized 24/7 global IT support solutions, established in 1992. With a dedicated service delivery team, we specialize in offering daily support through on-site and visiting engineers and maintain a multi-lingual service desk handling over 1,000 tickets daily for more than 200 customers globally. Our expertise lies in delivering customer-centric, tailored IT support specifically designed to meet the complex and fast-paced demands of the aviation industry. Our solutions cater to large campuses with stringent security controls and short service level agreements, supporting airports and airlines across multiple locations worldwide.
The Field Services Dispatch... Show More
The Field Services Dispatch... Show More
Job Requirements
- Able to lift or push 20-50 pounds of equipment
- able to stand or kneel for extended periods
- able to use mechanical tools
Job Qualifications
- 1-2 years of experience supporting onsite/remotely Microsoft Desktop software
- 1-2 years of experience using ticketing system
- 1-2 years of experience with network protocols, server hardware, and configurations
- previous airport technical support preferred
- good verbal and written communication skills
Job Duties
- Carry out regular routine and preventative maintenance on passenger processing equipment
- respond to customer incidents and service requests via the Global Service Desk
- resolve user faults within agreed SLAs
- troubleshoot and resolve airline host and connectivity issues
- maintain communication with colleagues and senior staff
- provide updates to the Global Service Desk
- support and train airport technicians
- identify and report needed spare parts
- perform proactive floor-walking and line of sight checks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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