The Wendy's Company

Field Operations Manager (Louisville, KY)

Louisville, KY, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $105,000.00 - $184,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Parental leave
Employee assistance program
401k Match
bonus

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its unique square-shaped burgers and commitment to quality, symbolized by the motto "Quality is our Recipe". Established more than 50 years ago, Wendy's has grown into one of the world's most beloved and thriving restaurant brands, operating over 7,000 locations worldwide. Wendy's strongly values openness, flexibility, and inclusiveness, fostering a work culture where employees can thrive and feel valued. The company emphasizes the importance of supporting its team members, offering various benefits and growth opportunities to build long-term career paths. The leadership and support roles within Wendy's are designed to... Show More

Job Requirements

  • Bachelor’s degree preferred
  • Minimum five years of progressively responsible operations management experience
  • Experience managing multi-unit operations with profit and loss responsibility
  • Strong analytical and problem-solving skills
  • Effective communication skills
  • Leadership and team development abilities
  • Ability to build cross-functional relationships
  • Strong organizational and prioritization skills
  • Data-driven decision-making capability
  • Willingness to work primarily in field locations
  • Ability to adapt to changing work environments and managerial directives

Job Qualifications

  • Bachelor’s degree in operations, business markets, management, finance, supply chain, or related field preferred
  • Minimum five years experience in operations management with increasing responsibility including P&L management of multi-unit operations
  • Strong analytical and creative problem-solving skills
  • Excellent communication abilities across various organizational levels
  • Proven ability to lead, influence, and develop organizational capabilities
  • Experience building strong relationships with diverse teams
  • Strong organizational skills with effective prioritization ability
  • Ability to translate financial and numerical data into actionable business insights
  • Preference for candidates based in Louisville, KY or Lexington, KY

Job Duties

  • Conduct Wendy's Done Right visits in assigned territory to ensure operational standards are met
  • Partner with district managers and area directors to drive customer experience, sales growth, and profit growth
  • Use Model of Excellence scorecard to coach and train franchisees for performance improvement
  • Conduct quarterly business reviews and growth readiness assessments with franchisees
  • Provide coaching and training to multi-unit leaders and franchisees to support leadership development and succession planning
  • Partner with field training managers to deliver operational training and enforce compliance with standards
  • Support new restaurant openings by ensuring readiness and adherence to Wendy's standards
  • Attend and guide the opening of new restaurants on-site

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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