Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Flexible Schedule
Job Description
This job opportunity is with a distinguished luxury hotel that is committed to providing exceptional service and memorable experiences to its guests. This esteemed establishment is recognized for its high standards of hospitality, elegant accommodations, and comprehensive amenities. Situated in a vibrant location, the hotel caters to both leisure and business travelers, emphasizing personalized customer service and operational excellence within a supportive and dynamic environment. The hotel is dedicated to creating a welcoming atmosphere that reflects professionalism and attention to detail, ensuring that every guest feels valued and well cared for throughout their stay.
The role of Hotel Fro... Show More
The role of Hotel Fro... Show More
Job Requirements
- High school degree and degree in hospitality preferred
- One year similar experience in a luxury property preferred
- Must be able to speak, read and write English to facilitate the communication process
- Must have extensive knowledge of the hotel, its services and facilities
- Must possess basic computer skills, basic math skills, and strong communication skills
- Should be detailed and highly organized
- Must have flexible availability
- Able to work a flexible schedule
Job Qualifications
- Must be able to speak, read and write English to facilitate the communication process
- Must have extensive knowledge of the hotel, its services and facilities
- Must possess basic computer skills, basic math skills, and strong communication skills
- Should be detailed and highly organized
- Previous luxury experience preferred
- Able to work a flexible schedule
- Multi-language preferred
- Written, spoken and reading proficiency in the English language
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Job Duties
- Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
- Display a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Be familiar with all areas of hotel such as room types and amenities offered to the guests
- Quote and be familiar with room and rate availability for current and future dates
- Accept reservations, changes and cancellations in the absence of reservations staff
- Select and block rooms for arriving guests, pre-register individuals or groups as required, assist in escorting VIPs and return guests to their rooms as requested
- Check guests out of the hotel in accordance with procedures, make change, cash checks, exchange foreign currency, and post charges to guest accounts
- Handle guest problems or complaints
- Work closely with the Concierge to follow up on guest requests
- Reconcile all transactions at the close of the shift and cash out, while maintaining a balanced bank at all times
- Handle safety deposit box requests including distributing, giving access to and closing procedures
- Assist when required with the tasks performed by the pbx operator and reservations agent
- Handle hotel emergency procedures and situations with maturity and professionalism
- Perform tasks and projects as delegated by the Front Office Assistant Manager, Director of Front Office Manager or Resort Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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