Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
National and international award nights
health benefits
insurance coverage
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement
Employee share plan
Global career opportunities
Job Description
FCM is a prominent player in the corporate travel management industry, known globally for its comprehensive, client-focused approach. As part of the Flight Centre Travel Group, FCM specializes in managing national and international travel programs tailored to medium and large enterprises. With a solid presence in over 97 countries and global headquarters located in London, Brisbane, Singapore, and New York, FCM combines extensive global reach with localized expertise to deliver highly personalized travel solutions. Established in 2004, FCM has achieved the distinction of being named the World’s Best Travel Management Company for eight consecutive years at the prestigious World Travel... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum three years of relevant corporate travel management or account management experience
- Proficiency in Microsoft Office, especially Excel
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and deadlines
- Experience working in dynamic, fast-paced environments
- High level of professionalism and discretion
- Fluency in English
Job Qualifications
- 3+ years corporate travel management or account management experience
- Proven experience navigating large organizations and multi-layered structures
- Experience with travel management companies and travel and expense reporting
- Intermediate knowledge of Microsoft Office applications with superior Excel skills
- Excellent written, oral, and interpersonal communication skills
- Project management skills to operate as an effective team player
- Analytical approach with ability to manage multiple simultaneous deadlines while maintaining attention to detail
- Self-starter with ability to excel in dynamic and fast-paced environments
- Maintains high level of confidentiality and professional communication
- Fluent in English, additional languages are a plus
Job Duties
- Handle day-to-day questions and comments from travelers and travel arrangers
- Build relationships and participate in monthly or periodic meetings with executive assistants
- Maintain travel inbox by answering questions and redirecting queries
- Track issues related to suppliers, travel management companies, and program-level complaints
- Support strategic sourcing activities such as RFPs and performance management for airlines, hotels, car rentals, and ground transport
- Collect and summarize performance reports from preferred suppliers
- Schedule and attend preferred supplier quarterly business reviews
- Understand and implement client’s traveler safety protocols
- Direct traveler and executive assistant queries to risk management resources
- Contribute to client internal communications via intranet, FCM platform, and online booking tool messaging
- Compile and produce regular KPI and traveler feedback reports for travel manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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