Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.25
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
National and International Award Nights and Conferences
Medical insurance
Dental Insurance
Vision Insurance
gender affirming care
Fertility care
Hospital Indemnity insurance
AD and D insurance
critical illness insurance
long-term disability insurance
short-term disability insurance
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
FCM Meetings and Events is a renowned global leader in the corporate and group travel industry, operating as a part of the Flight Centre Travel Group (FCTG), one of the world's largest travel agencies. Established in 1986, FCM Meetings and Events has evolved to become a key player that connects people through exceptional event management and travel services. The company operates in over 95 countries, bringing together more than 30 brands that deliver a comprehensive range of corporate and leisure travel solutions. Recognized for its flexible and customized approach, FCM Meetings and Events prides itself on its innovative and problem-solving... Show More
Job Requirements
- High school diploma or equivalent
- Experience with global distribution systems (GDS), preferably Sabre
- Experience in travel management or event coordination
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint
- Experience with Power BI for reporting
- Familiarity with C-vent or similar event management software
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and deadlines efficiently
- Willingness to occasionally travel onsite when required
- Ability to work collaboratively in a team environment
- Strong attention to detail and organizational skills
Job Qualifications
- Must have GDS experience
- Sabre experience strongly preferred
- Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc
- Previous experience in travel management, demonstrating high-touch service
- Strong Power BI skills for reporting, particularly for workflow management and analytical insights
- Proficiency with C-vent for event coordination, rooming management, and attendee tracking
- Education: High School
- Experience in service-oriented industry with a focus on building and maintaining strong relationships
- Consistently looking to achieve results, even under tough circumstances, positively receiving feedback to improve performance, recognizing and acting on opportunities for personal and professional development, being self-motivated, enthusiastic, and willing to learn
- Be ambitious with a desire to be successful and achieve, taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm, holding an optimistic view, being persistent and self-driven
- Take ownership for success and failures
- Ability to create, manage, analyze, and cross-check data reports for accuracy
- Demonstrate proficiency for managing workload, focusing on details to ensure accuracy and minimize risk
- Strong knowledge of fares, products, and systems with the desire to continue learning
- Ability to prioritize a large volume of tasks that are simultaneously assigned and work on multiple tasks at the same time, completing them within required time frames and quality standards
- Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapting well to changing needs
- Be innovative, agile, and resourceful, actively seeking opportunities to improve and addressing potential problems immediately while communicating with the manager, taking ownership of solutions
- Excellent organizational skills with unparalleled attention to detail, always checking for accuracy and correctness, taking pride in the full completion of work
- Positively embrace and accept change 100%, contributing to achieving financial goals, acting proactively, not reactively, and acting with honesty and integrity to create high trust relationships
Job Duties
- Assist event attendees with booking flights, accommodation, and ground transportation as needed
- Ensure travel is ticketed accurately and adheres to event travel policies and restrictions
- Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline
- Liaise between the attendee and meeting planner for approval on policy exceptions, special requests, and deviations
- Accurately document internal notes in a timely fashion and format notes in line with meeting management software
- Maintain effective and customer-focused communication throughout the event with all stakeholders, responding to client and delegate inquiries professionally within agreed timeframes
- Communicate thoroughly internally with lead planners, project teams, and the Event Management Lead OR Lead Ticketer regarding workflow within event-specific tasks
- Assist with pre-event admin tasks and business-related tasks to keep the business operating
- Participate in available training opportunities directed by your Business Leader and keep competency, growth, and development top of mind always
- Take an interest in individual Brightness of Future
- Ensure compliance with federal and provincial employment laws, regulations, and company policies
- Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved, maintaining objectivity and seeing the big picture rather than reacting emotionally
- Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator
- Probe for further information or greater understanding of a problem, using data effectively to improve reporting and manifests, including looking at lists and summaries, identifying patterns, analyzing results, and making recommendations to others
- Build partnerships and work collaboratively with others to meet shared objectives, being able to build consensus and work effectively with cross-functional teams in a fast-paced collaborative environment
- Set goals/deadlines daily and work to exceed them, being hard-working, time-efficient, showing initiative and diligence
- Maintain a calm and positive attitude during busy and sometimes stressful activities, identifying customer's needs and going above and beyond, ensuring client retention by exceeding client expectations in understanding/anticipating travel needs and preferences, responding quickly and proactively to requests and solving complaints/issues
- Provide outstanding professional service by exceeding all client/delegate expectations, maintaining a friendly, professional, positive attitude when engaging with clients
- Exhibit passion for the business and company, encouraging a sense of enjoyment in the workplace
- Break goals down into achievable milestones, recognizing and celebrating team members' contributions, maintaining a high-level team spirit, commitment, and enthusiasm
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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