Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.85
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health programs
financial wellness services
Award nights
Conferences
Medical insurance
Dental Insurance
Vision Insurance
gender affirming care
Fertility care
Hospital Indemnity insurance
AD&D insurance
critical illness insurance
long-term disability
short-term disability
flexible spending accounts
Employee assistance program
401k
Tuition Reimbursement
Employee share plan
Global career opportunities
Job Description
FCM is a global leader in corporate travel management, renowned for providing comprehensive travel solutions to medium and large businesses worldwide. Established in June 2004, the company operates within a vast network spanning over 97 countries, with global headquarters located in London, Brisbane, Singapore, and New York. As part of Flight Centre Travel Group (FCTG), one of the world’s leading travel conglomerates, FCM leverages local expertise combined with global operational knowledge to deliver tailored travel management programs that meet the complex needs of business travelers internationally.
With a stellar reputation underscored by eight consecutive years of being named the... Show More
With a stellar reputation underscored by eight consecutive years of being named the... Show More
Job Requirements
- 2+ years of experience in corporate travel management
- proficiency with Sabre GDS
- knowledge of airline rules and fare regulations
- strong communication skills
- ability to manage complex itineraries
- customer service orientation
- multi-tasking ability
- decision-making skills
- professional demeanor
- technical proficiency in travel systems
- ability to work independently
- availability to work West Coast hours
Job Qualifications
- 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
- In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
- Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
- Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
- Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
- A polished and professional demeanor when interacting with clients and colleagues
- Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
- The capacity to make quick and effective decisions to resolve travel-related issues promptly
- Excellent communication skills to keep clients informed and reassured throughout the travel process
- A deep commitment to delivering exceptional customer service with a focus on client satisfaction
- Comfortable and proficient in using travel booking systems and various communication tools
- Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
- Self-motivated with the ability to work independently and manage tasks successfully
Job Duties
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Ensure accurate and timely completion of reservations while meeting travelers' needs
- Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
- Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
- Deliver consultative support and exceptional customer service throughout the booking process
- Keep clients informed about all necessary travel documents and health requirements for their destinations
- Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
- Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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